Great customer support and back-office agent needed

Are you a customer-focused, empathetic and organized individual looking to join a growing company? If so, we want to hear from you!

We're looking for a back-office and customer support agent to join our team at Sea N Rent, a short-term rental management company.?
We are looking for a dedicated team mate with critical thinking that can work under minimal ---------- this role, you'll be the first point of contact for our guests, responsible for managing bookings and ensuring a smooth check-in experience. ?
The job includes both technical and service oriented abilities.

There will be 2 weeks paid training to guide you into the position.
Please note this is a long-term position, we're looking for a minimum commitment of 1 year.

Key responsibilities include:
* Managing bookings and reservations, including coordinating with the ground team
* Providing exceptional customer service to guests, addressing any questions or concerns they may have before, during, and after their stay
* Assisting with guest check-in and check-out
* Handling guest inquiries and concerns promptly and professionally
* Assisting with property management tasks as needed
*Data Entry

Requirements:
* Excellent customer service skills and the ability to handle difficult situations with tact and diplomacy
* Strong verbal and written communication skills in English
* Works well in a team
* Experience in a similar role, preferably in the vacation rental or hospitality industry
* Strong attention to detail and the ability to multitask
* Computer and online skills, preferably experience with booking and property management software?
* Night-shifts and work during the weekend might be required

This is a full-time position with a competitive salary and option for bonuses.

If interested, please send your CV and cover letter to this email: ---------- and put in the subject, "I want to be an awesome customer support agent".