AI Automation Builder for E-commerce (OpenAI + Pipedream + Make.com)

We’re on the hunt for a hands-on automation builder who wants to optimize and scale AI workflows in a real-world e-commerce environment.

Our in-house support AI — powered by OpenAI, Pipedream, and ---------- — handles 85% of all customer service tickets across 12 Shopify stores. We’re looking for someone to maintain, improve, and level up this system.

If you love building smart automations, solving logic puzzles, and working with APIs — this role is for you.

What This Role Is All About:
- You’ll own the technical side of our AI-based support assistant and build advanced workflows.
- You’ll get trained in our customer service systems so you understand how everything connects.
- If you’re interested, you can grow into dispute resolution and support leadership.
- Your main focus will be on coding and automating, not answering tickets.

About Us:
- We run 12 fashion dropshipping stores in markets like the US, UK, Germany, Spain, Poland, Australia, and New Zealand.
- Tools we use: Shopify, HelpScout, CJ Dropshipping, OpenAI, ---------- , Pipedream, Track123, Google Sheets.
- Our team is 6 strong, based in the Philippines — tight-knit, positive, and always learning.
- We have biweekly team calls with games, laughs, and prize giveaways

Your Responsibilities:
- Maintain and evolve our AI assistant built with OpenAI
- Create, monitor, and fix automations in Pipedream and ----------
- Spot and solve bottlenecks, bugs, and logic issues
- Use APIs and webhooks to move data across Shopify, HelpScout, CJ, etc.
- Improve response accuracy, fallback rules, and flow logic
- Help fine-tune prompts and OpenAI behaviors to improve reliability
- Join customer service training so you can build smarter automations
- Optionally: handle disputes and complex cases, if that interests you

What We’re Looking For:
- Solid experience with Pipedream, ---------- , or similar tools
- Strong understanding of OpenAI API (function calling, prompts, JSON responses, etc.)
- Confidence with webhooks, APIs, error handling
- Sharp problem solver — you like spotting issues and finding clean solutions
- Willing to learn our customer service backend to understand real-world logic
- Great communication and self-managed workflow
- Bonus if you've worked in e-commerce or ticketing automation (but not required)

What You’ll Get:
- Twice-a-month payments
- Full flexibility — work when you’re at your best
- Paid training and onboarding
- Room to grow into tech lead or ops automation lead
- Team events, games, and a fun vibe
- Option to take on support KPIs and earn bonuses

How to Apply? Please send us:
1. A short explanation of your experience with automation (Pipedream, ---------- , OpenAI, etc.) — include any cool flows or use cases you’ve built.
2. Why does e-commerce automation interest you?
3. To confirm you’ve read the full post, start your application with your favorite AI tool and one reason why you like it.

Optional:
Have you ever solved a problem in a creative or unusual way with automation? Tell us about it!