Customer Service Agent

We are a growing sports organization with a custom piece of software that helps our players track their performance and career long stats. Sometimes our players have a bit of a tough time figuring out how the system works, and that's where you will come in!

As our primary point of contact you will be taking calls, answering emails, updating tickets in FreshDesk, and chatting with the team on Slack.

This position requires perfect written and spoken english. All of our customers are located in US/Canada.

You will also need a stable and fast internet connection as calls with be done through VOIP.

The successful applicant should have experience doing this sort of work. Training will be provided for the software but you should know how to talk with people and deliver exceptional customer service.

During "down-time" between tickets and phone calls the applicant should be ready to create support documentation to answer common questions, touch base with new venues to pro-actively see if we can help them, record common user errors to make suggestions to our development team, and assist the owner with other administrative tasks.