Customer Success Officer

We are looking to add a Customer Success Officer to complement our growing team.

Please see the application method below. WE DO NOT RESPOND TO EMAILS OR ONLINEJOBS MESSAGING! Form submissions only.

Your role would comprise of the following:
-client contact via phone and email
-answering support questions, building a knowledge base of our product to become a specialist over time
-helping our clients to use and access our system and get data into our system
-ensure support tasks are carried out in a reliable, timely and professional manner
-working with Microsoft tools
-working to create a supportive environment for our clients
-improving and maintaining existing client relationships

You are:
-excellent in verbal and written English
-thrive on great client outcomes
-well organised and have attention to detail
-are a team player but can work without being micro-managed
-have 3+ years of experience in other support based role
-looking for a long time employment with an Australian company
-are willing to learn

It's a bonus if you:
-knowledge of accounts like profit and loss and balance sheet
-any accounting, bookkeeping or finance background


Benchmarking Data
-is an Australian company of 14 years
-has been working as a fully virtualised office for 5+ years
-we're a team of 12 (plus you)
-we have a very high retention rate because we treat people right
-we are structured and organised but can all have a laugh as well
-we provide hardware, software and 4G backup internet to the successful applicant
-we invest in training of staff as we look for long-term employees, NOT contractors
-we are flexible with your starting date and work to AEST

To apply, please fill in this Microsoft form (we do NOT respond to email applications or messages sent within OnlineJobs.oh, sorry!). Please provide a 1 to 2 minute video in which you outline why you see yourself fit for the role and what your experience is.

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We can't stress enough that we are looking for full time employee, not a contractor. We have daily tea ---------- etings, we monitor activity via Hubstaff and we also monitor for Office 365 credential sharing, etc. If you are not looking for a full time position, please do not apply. Thank you.

We look forward to hearing from you.
Kind Regards
Vincent