U.S. Insurance Customer Service

We are looking for a customer service representative to manage inquiries and complaints from employees covered by insurance through their employer.

Qualifications:
-Proven customer service experience
-Native-level fluency in English
-Excellent verbal and written communication skills
-Strong problem-solving and conflict-resolution skills
-Ability to multitask and prioritize tasks effectively
-Proficiency with computer and internet applications, including email and chat
-Flexibility to work in a virtual environment and ability to work independently
-Prior experience working in the U.S. employee benefits industry is required and familiarity with Zendesk is highly preferred

Key Responsibilities:
-Respond to customer inquiries and complaints in a timely and professional manner
-Resolve customer issues and escalate issues as necessary
-Able to work with insurance companies, providers, and customers.
-Maintain accurate records of customer interactions and transactions
-Understand and adhere to company policies and procedures
-Identify and recommend improvements to processes or additional educational materials that could avoid future customer issues