Order Management Specialist | Luxury Ecommerce

Company

Kathy Kuo Home is a luxury online home furnishings destination on a mission to help everyone #lovewhereyoulive. Kathy Kuo Home carries a highly curated collection of home furnishings while offering clients premium interior design services and easy-to-shop look books. Kathy Kuo Home believes that shopping for great design should be fun, easy, and inspiring, so it provides everything from design inspiration to flawless execution in one vertically integrated platform, allowing customers to create a space they will cherish for years to come.

Curated Collection and Ecommerce

Under the direction of celebrated designer Kathy Kuo, the company serves as the premier online boutique for luxury furniture, lighting, and home decor. The assortment is curated with a design-first approach that offers exclusive access to impeccably-crafted designer pieces from top manufacturers and artisans around the world.

Full Service Interior Design Studio

In addition to its aspirational collection, Kathy Kuo Home is also a full-service interior design studio with a robust menu of Design Services. Kathy Kuo Home’s roster of professional interior designers combine a high-touch, personalized approach with the latest in design technology to help customers with all of their design needs—from small updates and refreshes, to gut renovations and building entirely new homes.

Trade Business

Kathy Kuo Home is proud to offer a top-tier Trade business that provides the interior design and architecture communities with an inspiring selection of luxe homewares and furnishings at competitive trade prices. Additionally, Kathy Kuo Home provides its Trade customers with a dedicated concierge team to ensure a best-in-class customer service experience throughout the entire design process. Combining service, commerce, and technology, Kathy Kuo Home is the ultimate one-stop home and design destination.

Culture and Values

The Kathy Kuo Home tea ---------- mbers are design-obsessed, entrepreneurial-minded, and empathy-oriented individuals that seek to create more impact and beauty in the world of interiors. As one of the fastest growing online companies in the home and garden space, it is a fantastic time to join Kathy Kuo Home’s fast-paced, nimble, and creative team.

Core Values

First Principles Design Thinking:

We embrace the philosophy of first principles design thinking, which involves deconstructing complex problems into their fundamental components. By challenging assumptions and developing a profound understanding of underlying principles, we pave the way for innovative and creative solutions.

Limitless Learners:

Curiosity is ingrained in our DNA. We strive to enhance ourselves by learning something new each day, aiming for continuous improvement. Our commitment is to be 1?tter every day through knowledge and growth. We embrace vulnerability and candor as catalysts for personal and collective growth, fostering an open culture of sharing and learning.

Self-Awareness:

We place a premium on self-reflection and personal growth. To understand others deeply, we first seek to understand ourselves. We believe that cultivating self-awareness is the foundation for developing empathy and fostering meaningful connections.

Playing the Long Game:

Our vision extends infinitely into the future. We make strategic decisions with lasting brand growth in mind, leaning into choices that have a sustained impact. We are dedicated to building a legacy that endures through the ages.


Core Principles

Deep Kindness and Respect:

Our business thrives on the relationships we build with customers, vendors, and shippers. We treat every tea ---------- mber, shipper, and vendor with a genuine spirit of kindness, fostering a culture of collaboration and deep respect for their needs and contributions.




Leading with Empathy:

In ---------- nts of tough decisions, empathy and compassion are our guiding lights. We prioritize understanding and supporting one another, celebrating each other's successes, and extending a helping hand to those in need. Empathy is at the heart of our decision-making.

Embracing Feedback:

We actively seek feedback, recognizing that it's the cornerstone of self-awareness, growth, and humility. By openly giving and receiving feedback, we cultivate strong inter-departmental connections, fostering an environment of continuous improvement.

Humble and Hungry:

Regardless of our business scale, we maintain a startup mentality. We approach our work with humility, recognizing there's always more to learn. We are scrappy and intentional in how we utilize our human and financial resources, ensuring efficiency and effectiveness.

Attention to Detail in Design and Service:

Every detail matters in our pursuit of excellence. We rigorously audit all aspects, maintaining a hyper-awareness of processes, cause and effect, and their impact on the quality of our design and service outputs. We leave no stone unturned in our quest for perfection.

Keeping Calm and Grace Under Fire:

When faced with challenges, we remain self-aware and open-minded. We welcome diverse ideas and opinions and address problems with calmness and reflection. We avoid defensiveness, fostering an environment of openness and growth.

We are seeking a highly motivated, detail oriented and compassionate tea ---------- mber to join our team. You are continuously seeking to learn and have the ability to work alone or as part of a team. The primary role is to assist with the creation of skus for the Kathy Kuo Home website.

Description

The primary role is to assist in order follow up and make sure our design-savvy customers love every step of the purchasing, installation, and ultimately enjoyment of their KKH product.

Daily Responsibilities

* Support Orders team be ensuring efficient acknowledgment, processing, and invoicing process

* Nurture a design sale cycle through consistent and responsible follow-up.

* Maintaining composure and positive service etiquette during stressful situations

* Resolve client needs quickly and effectively while driving retention and loyalty

Preferred (not required):

* 3+ Years in Order Management / Sales / Customer Service industry

* A passion for the home furnishings / interior design space and ensuring an outstanding customer experience

* A keen understanding of customer behavior and psychology, possessing deep empathy and high EQ

* Be courteous, professional and demonstrate an elevated style sensibility in design.

* Be extremely organized and able to work in a fast-paced, dynamic work environment juggling multiple tasks

* Excellent people management skills, including the ability to effectively influence and communicate cross-functionally

* Excellent team player while being able to still work independently without distraction

Please reach out if you are ALL of the above, have a strong desire to grow in a fashion based furniture/decor company, love all things stylish and chic, and most importantly, be an excellent peoples person that brings a proactive, entrepreneurial spirit to our team.

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