WordPress Support Technician

We are looking for a WordPress support technician with at least three years of customer service experience. The ideal candidate is someone who is genial, calm under pressure, and enjoys helping people fix their sites!

Your job duties will include:

Helping customers manage/update content or help determine where changes need to be made at
Responding to customers who report issues with their website and handling/debugging issues (in a timely manner!)
Working with customers to scope and handle custom development requests.
Provide knowledgeable recommendations for solutions to handle customer feature requests.
Regular management of site updates from third party plugins/themes and WordPress Core.
Manage setup of new customers and removal of parting customers.
Delegate and prioritize support tickets while working satisfactorily resolve as quickly as manageable.

Minimum Requirements:
Two years of customer service experience in a fast-paced environment
Experience fixing websites! Knowing how to debug and problem solve is crucial.
Experience with plugin support and customer support forums
At the minimum, a familiarity with WordPress

Nice to haves (a plus):
WooCommerce experience
Back and front end development skills
Work Environment:
Remote work – Monday through Friday 9am – 5pm EST
Office dress code: Pajamas, if you like.
This is full-time, salaried position
Full-time employees enjoy benefits such as Medical/Dental/Vision, Paid Time Off, 401K
Pay rate is based on experience and abilities
Lots and lots of informal gif sharing

We’re looking for someone who:
Likes to interact with and help people
Is patient enough to deal with frustrated folks that have a wide range of technical experience (or lack thereof)
Is self-motivated to get the job done!
Treats support work like a friendly puzzle to be solved

*No third parties or outsourcing agencies will be considered, but we are open to worldwide applicants!*

We give each application consideration, but please do be patient as we go through all of the applications received. We will read them all and will be contacting eligible applicants within the next week or two.