Medical Executive Assistant for USA Mental Health Practice

Pacific Mind Health is an outpatient mental health organization that offers comprehensive mental health care. Our state-of-the-art office is located in Long Beach,CA USA. We serve patient needs all throughout California via our telemedicine services. Expert verbal and written English skills with minimal accent are required for this position, please do not apply otherwise.

We are currently looking for an experienced medical executive assistant/project manager. One who will be responsible for all aspects of the clerical and administrative tasks. The ability to interface with patients, physicians, and outside vendors, and is responsible for answering all incoming calls in a timely, appropriately, and efficient manner. The ability to articulate our services and schedule appointments for all incoming phone calls and enrollment inquiries. Professional demeanor with the ability to interact with patients in a positive environment is a must. Previous United States medical secretary training and experience are required with a basic knowledge of healthcare and mental health services. You should have experience with HR and project management as well.

The essential job functions are not limited to:

Motivated, proactive, and a self-starter.
Hold excellent customer service skills and be professional, dependable and personable.
Must be efficient, accurate, and have a friendly confident demeanor.
Be able and willing to multi-task & perform under the pressure of a busy mental health office as well as change focus and re-prioritize as needed.
Highly organized in all areas of responsibilities and the ability to multi-task is essential.
Possess strong computer skills (standard business, office, and medical applications including but not limited to Kareo, Google, Dropbox, Excel, and Word) as well as excellent written & verbal communication skills.
Knowledge of HIPPA and Patient Privacy rights, at all times.
A friendly and positive attitude is a must.
The ability to handle multiple phone calls at the same time, using our Google Voice phones.
HR Experience
Position responsibilities include but are not limited to:

Answering phones and directing calls appropriately, monitor the Google voice queue to ensure calls are answered timely and appropriately.
Scheduling and reschedule patients for multiple mental health providers.
Performs computer data entry in registration, scheduling, and other programs as assigned.
Taking appropriate messages and relaying them in a timely manner.
Maintain a high level of customer service on the phone and in emails.
Doctor-Patient ---------- arging patient responsibility fees
Ability to communicate written and orally with patients via emails.
All applicants are required to include a cover letter with their resume. Please note that we will not respond to resumes that do not have these requirements. The ideal candidate must have at least 3 years of mental health or medical experience

Monday through Friday 8 am-5 pm PST (subject to change)

****IF YOU ARE INTERESTED IN THE POSITION PLEASE APPLY THROUGH ONLINEJOBS AND SUBMIT A BRIEF VIDEO INTRODUCTION NOTING YOUR PRIOR SKILLS/TRAINING/EXPERIENCE AND WHY YOU WOULD BE A GOOD FIT FOR THE POSITION**** You may submit to: ---------- - applications will not be considered without a brief video introduction. Thank you and we look forward to hearing from you.