Customer Success Manager

Who We Are:

At our organization, we are highly focused on providing a world-class customer experience. Every decision should be made on the basis of ensuring we are delivering on this promise while also supporting our team and organization. We really foster a welcoming environment for questions and discussions.

Customer Service Manager Job Responsibilities:

- Maintain customer satisfaction by providing problem-solving resources and managing the staff.

Customer Service Manager Skills and Qualifications:

- Previous management experience (mandatory)
- Customer Service
- Exceptional English writing & communicating
- Process Improvement
- Decision Making
- Managing Processes
- Staffing
- Planning
- Analyzing Information
- Developing Standards
- Help Desk Experience
- Emphasizing Excellence

Your Job Duties:
- Achieves customer service objectives by contributing customer service information and recommendations; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying customer service trends; determining system improvements; implementing change.
- Accomplishes customer service objectives by orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
- Improves customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes.

Shift Schedule:

- 9:30 AM MST - 6:00 PM MST (12:30 a.m. PH - 9:00 a.m. PH)

We Offer:

Great working environment and culture
Opportunity to learn a lot and develop your career
Opportunity to stay with us long-term
Remote position (work from home and save time & money)

Fill out the application here if you are interested:

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