Medical Office - Patient Scheduler & Support Rep

We are looking for a staff member with experience in medical scheduling for EMRs - Athena Health.

We are looking for a staff member with experience in medical scheduling in ATHENA HEALTH.
Knowledge of ATHENA SCHEDULING workflow will be ***TESTED***
English fluency will also be tested.

DO NOT APPLY if you have never booked a patient appointment in Athena Health, or if you are not fluent in English.

KEY Job Requirements

Candidates must have the following experience:
- 2+ years experience working on Athena Health Scheduling, Athena Health Prior Authorizations, or Athena Health claim submission engine
- 2+ years experience with independent practice for Pain Management, PCP, Chiropractor, Neuro, or Pediatrics.
- Exceptional English.

IDEAL Candidate:

You will stand out from the pack with the following experience: It is possible your title was Front Desk Manager, or Medical Assistant (or another non-front desk title), but you were resident expert in Athena Clinicals setup. Your experience and competence made you the go-to person for all providers at your practice, to set up, organize, and maintain all clinical workflows in Athena including subject-matter expertise in the following Athena settings:
- Procedure Templates
- Order Types
- Procedure Template Mapping
- Order Sets
- Encounter Plans
- Text Macros
- Magic Words
- Practice Roles
- TAOs
- And other varied clinical system specific workflows

NOTE: Knowledge of the above Athena functionality will be screened.

Personality to Succeed:

Reliable: to work independently, punctual, and follow through on assignments.
Altruistic: You have a strong desire to help others, and to do so enthusiastically.
Effective Communicator: You speak clearly and use appropriate grammar. You are always respectful or others, you listen and empathize with doctors and ---------- anized: You have an intense drive to complete tasks meticulously. You can manage multiple practices, doctors, and staff, simultaneously.
Team Player: You foster an ideal working environment and excellent patient care. You go the extra mile to help doctors with ---------- tail-oriented: You are known for maintaining flawless clinical setup, no matter how arcane the system.
Planner: You keep clean lists and notes which have a purpose. You use these to develop process improvements that will help the team.
As part of the Practice Experience team, you will be the first point of contact for our company. Our Practice Experience Agent's duties include greeting new and existing patients and redirecting phone calls. To be successful, you should have a pleasant personality, as this is also a customer service role. You should be able to deal with emergencies in a timely and effective manner, while streamlining office operations. Multitasking and stress management skills are essential for this position. This role may require working in shifts, so flexibility is a plus. Ultimately, duties and responsibilities are to ensure the virtual desk welcomes patients positively, and executes all administrative tasks to the highest quality standards.

Job Types: Full-time

Pay: competitive - FT only.

Schedule: Flexible schedule, but we can do 1 or 2 blocks: 7AM-11AM + 7PM-10PM, or 6AM - 2PM EST

A job for which military experienced candidates are encouraged to apply
Open to applicants who do not have a high school diploma/GED
A good fit for applicants with gaps in their resume, or who have been out of the workforce for the past 6 months or more
A good job for someone just entering the workforce or returning to the workforce with limited experience and education
A job for which all ages, including older job seekers, are encouraged to apply
Open to applicants who do not have a college diploma
Work Remotely

Yes
This Job Is Ideal for Someone Who Is:

Dependable -- more reliable than spontaneous
People-oriented -- enjoys interacting with people and working on group projects
Detail-oriented -- would rather focus on the details of work than the bigger picture
Job Types: Full-time, Part-time, Contract

Internal Medicine
Neurology
Ob/Gyn
Pain Medicine
Pediatrics
Physical & Rehabilitation Medicine
Primary Care

High school or equivalent (Preferred)
Experience:

Customer support: 2 years (Required)
Medical scheduling: 2 years (Required)
Athenahealth: 2 years (Required)