Sales Caller and Customer Service Representative (Remote Position)

Duties and Responsibilities include but are not limited to:

1. Use scripts to sell offerings, solicit donations or provide information about products or services.

2. Qualify leads over the phone and insert the respective information into a CRM system.

3. Coordinate customer appointments and make follow-up calls to remind customers of their bookings.

4. Resolve debts and make collection calls following detailed phone scripts.

5. Create, distribute and collect customer surveys, compiling the results in a datasheet report.

6. Address support tickets & troubleshoot issues according to the customer support playbook and FAQ document.

7. Find prospective buyers according to client instructions and cultivate connections through email, social media and calls.

8. Ad hoc tasks

Schedule: US work hours (40+ hours per week)

Location: This is a remote job

Qualifications:

High school graduate or of any certificate course
1-2 years of sales experience and proven ability to meet and exceed sales quotas and successfully manage customer relationships
Excellent English communication skills both written and verbal
Excellent phone, email, and instant messaging communication skills
Solid organizational and time management skills
Able to work on a graveyard shift
Tech savvy & familiar with current technologies, like desktop sharing, cloud services, CRM and VoIP
Experience with word-processing software and spreadsheets (e.g., MS Office)
Knowledge of online calendars and scheduling (e.g., Google Calendar)
Proactive, confident with keen attention to details
Technical Requirements:

USB Headset with Noise Cancellation feature
Working Webcam
Main and backup computer: at least 1.8 GHz processor with at least 4GB RAM
Main Internet Service Speed: at least 25 Mbps wired connection
Backup Internet Service Speed: at least 10 Mbps
Benefits:

Job Security and Stability
Paid Training
Exceptionally Supportive Team
Opportunities for Career Growth
Fun Work Environment
Performance Incentives and many more
Salary: up to PHP 60,000 per month

*Salary is based on experience and skills.