Client Relationship Manager

Our work environment includes a full remote position. You will work directly with the owner to train on the systems and processes necessary to complete your day to day tasks and duties, and have the opportunity to enhance internal processes that impact the overall strategic vision of the company.

The Client Relationship Manager is responsible for maintaining professional lasting relationships with clients and vendors to support the company revenue and outreach. This individual will be responsible for contacting existing clients to discuss staffing needs, renewing client contracts to guarantee company revenue, onboarding new clients, Collaborating with vendors, maintaining and updating the client management system, and being passionate in helping businesses receive the best clinician staffing relationship.

A Client Relationship Manager must be an excellent communicator, as they are responsible for externally-facing relationships with clients and clinicians. The Client Relationship Manager has the following job responsibilities.

Act as a client and vendor liaison to manage implementation and onboarding in a communicative and diligent fashion
Assist with retention and expansion of existing client base by answering inquiries while setting, managing and exceeding realistic expectations

Use independent judgment to manage projects while demonstrating time management skills based on deadlines and client needs

Escalate client concerns and utilize core internal resources and systems to ensure proper billing and processing

Be personally accountable for your contribution to the performance of the service delivered by you and report progress weekly

Demonstrate the ability to manage competing priorities with a focus on satisfying customer expectations
Maintain accurate records and documentation

Requirements
Exceptional interpersonal and written communication skills
Ability to work independently
Intermediate level of knowledge in Google Suite and Social media platforms
Must be a self-starter who can independently solve problems
Be a confident individual with a proactive attitude
Detail Oriented and highly organized
Proven experience working in a customer service environment

Job Type: Contractor - estimated 30-40 hours per week
Location: Remote / Work from home
Pay: starting at $900 USD per month
Schedule: Monday - Friday 9-5 EST US