Operations Assistant, Professional Services

A rockstar job for a rockstar candidate!

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We are looking for a highly organized, self-motivated, and solutions-oriented professional to join our Professional Services team. The ideal candidate will be able to independently stay organized communicate proactively, and keep a sharp eye on all the details that go into making great content even better.

We plan on this position being full time. But we are open to someone who wants part time as long as you are able to take on 30 hours a week.

The hours are flexible for this work other than we'd like you to have a three hour schedule either in USA morning time or late afternoon time. For USA morning time, that could be 8pm to 11pm Philippines time or something similar.

This position will be responsible for:

- Assigning out work and keeping our team of contractors on track: You’ll be monitoring incoming orders, assigning them out to our global team of contractors, and ensuring that deadlines are met.
- Troubleshooting CMS issues in WordPress, HubSpot, SquareSpace, and other content platforms: When our team has trouble delivering content to a client’s CMS, you’ll come in to find a solution and communicate with the client as needed.
- Resolving simple issues with clients. When issues arise or we’re missing critical information from clients, you’ll reach out to the client via email to resolve the issue or obtain the details we need to fulfill their services.
- Proofreading and SEO: You’ll be jumping in yourself to fulfill orders for our SEO optimization service. Additionally, you’ll be supporting the PS Manager to answer questions and conduct quality assurance.
- Providing administrative support to the PS manager: You’ll help keep our department nimble by providing any additional admin support as needed. This may include answering questions from contractors, identifying and reporting bugs in our app, attending internal tea ---------- etings, and communicating with clients.

Apply here -> ----------