Dental Office Accounts Billing Coordinator

We require a candidate with a true concierge mindset. This candidate would have supreme interpersonal skills with an ability to adapt to multiple personalities and make every one of them feel like the priority in the office. Being that we are fee-for-service, we expect a higher quality of relationship building with our patients from our tea ---------- mbers. We require comfort and experience dealing with higher value services and a base foundation in dental front office workflow

POSITION SUMMARY
The Accounts Billing Coordinator is responsible for assisting patients with understanding their financial responsibilities to the office regardless of dental insurance coverage, the processing of dental insurance claims and management of relationships with insurance carriers. Contacts insurance companies and patients regarding coverage determinations and outstanding balances. Researches and resolves insurance billing ---------- ts up any financial arrangements and collects payments from patients and insurance companies. Manages outstanding insurance claims. Works with Practice Manager to ensure dental team complies with established collection procedures. Ensures integrity of daily deposits. Contacts patients to collect patient ---------- SENTIAL FUNCTIONS
- Determines patient portion and patient financial responsibility at the time of service.
- Ensures that all necessary demographics, billing, and clinical information obtained has been entered in the registration system with timeliness and accuracy.
- Maintain strong communication with Office Manager and Dental Admin Staff
- Verify insurance eligibility and obtain prior authorization as necessary.
- Maintains confidentiality and safeguards the operations of the business.
- Good mathematical aptitude in order to prepare and interpret financial reports, collect and track payments and account balances, and maintain financial integrity for the practice.
- Primary responsibility for cash flow.
- Balance deposits daily. Ensure timely deposit of funds into bank account.
- Process insurance payments and ensure timely collection from patients and insurers.
- Attention to detail in posting payments properly
- Ensure electronic insurance deposits are posted to patient accounts (and balance) as the funds are in the bank account.
- Prepare and present financial arrangements and insurance options that meet both patients’ and practice’s needs for proposed treatment plans.
- Maintain knowledge of dental insurance and use independent judgment regarding coverage and insurance claims. Resolve billing disputes with little supervision.
- Daily attention to resolving insurance claim issues such as requests for additional information and denials.
- Manage outstanding insurance claims and maintain no less than 90% of outstanding claims in the “current” category.
- Know and practice the appropriate verbal skills to use with patients when explaining polices, such as cancellation policy, collection practices, insurance coverage, etc. Be willing and able to coach tea ---------- mbers as required.
- Process Billing Statements according to established office policy.
- Follow established office policy with regards to collection calls, letters and bad debt protocol.
- Current knowledge of the Fair Credit Standards Act and its application to dental offices. Work with Practice Manager when necessary to ensure the team’s compliance to the Act.
- Excellent computer skills and ability to use Dentrix efficiently.
- Must always represent the practice in a professional, pleasant, and cooperative manner both at work and outside of work.
- Must be able to comfortably and efficiently handle multiple deadlines and task assignments.
- Must be able to work both independently and cooperatively in team settings.
- Must maintain regular, consistent and punctual availability in accordance with assigned schedule and time off policies.
- Other duties and tasks, as assigned.
- Be able to effectively collect patient balances so A/R is kept very low. Ideally a 90% collection success.

SUCCESS FACTORS
- Must be able to effectively communicate with patients in a caring manner even in difficult situations. Listening skills are critical. Must be able to give your full attention to what is being said and show empathy.
- Always maintain the highest level of confidentiality to HIPAA standards.
- Maintain professional attitude and present yourself professionally at all times.
- Must be detail oriented in order to maintain good financial practices, account balances, and financial reporting.
- Must be willing to adapt to changes in job duties.
- Good reading comprehension.
- Must be able to effectively manage priorities.
- Knowledge and compliance with established policies and procedures.
- Effective time management.
- Always maintain the highest level of confidentiality to HIPAA standards.