Operations Manager (Conversion Ecommerce Agency)

About the Company:
Conversion Ecommerce is a conversion ecommerce agency specializing in helping online retailers optimize their sales and marketing efforts to increase conversions and revenue. We work with clients in a variety of industries and offer a range of services, including conversion rate optimization, website design and development.

Why Join Us?
- Our company values continuous learning and personal development, and we offer numerous opportunities for growth and advancement. If you have felt limited in your growth and skill development at previous companies, you will find a supportive and empowering environment with us. We believe in pushing ourselves and our employees to constantly learn and improve, and we provide challenging and stimulating work to facilitate this. We highly value the principle of always striving to be better and welcome individuals who share this mindset.
- As a token of appreciation for their hard work, our company offers a 13th month pay bonus to all employees at the end of the year. We also have a system in place for awarding performance bonuses to standout tea ---------- mbers on a periodic basis.
- We are seeking talented and motivated individuals with a strong work ethic to join our team. If you are driven to learn and grow and thrive in a startup work environment, we encourage you to apply. We are not looking for candidates who are seeking a role with minimal mental effort.
- As a member of our startup team, you will have the opportunity to work closely with the CEO and receive personal mentorship. Our leadership team is comprised of highly skilled and motivated individuals, and we encourage all members of our team to develop their leadership skills.
- Our company is highly flexible and accommodating to the needs of our employees. Work can be completed remotely, and we offer a degree of flexibility with regard to working hours. If you require time off, we are happy to accommodate your request.
- At our company, we have a strict policy against nepotism and favoritism. All decisions regarding promotions and rewards are based solely on merit, not personal connections. We strive to create a workplace free of politics, where all employees are treated fairly and evaluated based on their qualifications and performance.

Job Description:
We are seeking an experienced Operations Manager to join our team and help us continue to grow and improve our business. As the Operations Manager, you will be responsible for overseeing and coordinating the day-to-day operations of the company, including managing tea ---------- mbers, developing and implementing processes and procedures, and ensuring that projects are completed efficiently and on time. You will also be responsible for analyzing data and implementing strategies to improve the company's performance and profitability.

Responsibilities:
- Develop and maintain documentation of CRO processes and best practices.
- Oversee all the systems & operations for the digital marketing agency.
- Conceptualize and create new systems & operations within the digital marketing agency.
- Continuously monitor and analyze industry trends and best practices in CRO, and stay up to date on new technologies and tools in the field.
- Manage and mentor a team of CRO specialists
- Analyze and interpret data from experiments to inform optimization efforts.
- Help lead the development and execution of the CRO strategy for the company with the CRO manager.
- Collaborate with cross-functional teams in conversion rate optimization and spearhead website design/development management with the team.
- Work closely with the product and design teams to identify opportunities for improving the user experience and increasing conversions.
- Monitor and analyze key performance metrics (such as bounce rate, conversion rate, and revenue per visit) to track the effectiveness of CRO efforts.
- Collaborate with the marketing team to identify and prioritize high-impact CRO projects and establish clear goals and objectives for each project.
- Identify and troubleshoot technical issues that may impact CRO efforts and issues within the service fulfillment and client facing teams.
- Mitigate risk and problems that may occur from service fulfillment.

Position Requests and Requirements
Skillsets & Experience
- Strong leadership skills and the ability to motivate and manage a team
- Excellent communication and problem-solving skills
- Proficiency in data analysis and experience using project management tools
- Excellent presentation and interpersonal skills
- Can work under pressure, goal-oriented
- A self-starter attitude and a passion for working in fast-paced environments

**It would be even better if you have the following experience
- Have previous job experience working at an agency
- Bachelor's degree in business, operations, or a related field
- 3+ years of experience in operations management, preferably in an ecommerce or digital marketing agency
- Proficiency with Clickup, Slack, and Google Drive
- Proficiency in Shopify, Webflow, and creating SOPs
- Have experience with a/b testing tools for ecommerce, design skills, or data analyst skills, any skills related to CRO.

If you are a highly organized, results-driven individual with a passion for ecommerce or digital marketing agency career and a track record of success in operations management, we encourage you to apply for this exciting opportunity. Please include a cover letter and resume with your application.