Five9 Technical Support Engineer

Qualifications:
3 to 5 years of related experience, with a minimum of 2 years in software support position
BA/BS or equivalent experience
Good Working Knowledge of PBX, ACD, CTI, VoIP and IVR Applications
Working knowledge of Microsoft Office Procust (Excel, Wor, PowerPorint, Visio, etc.)
Good Working Knowledge in Networking Theories and protocols such as TCP/IP and the OSI Model
Excellent verbal and written communication skills
Excellent Time Management Skills
Self-starter possessing excellent time management skills with the ability to manage multiple cases and troubleshooting activities simultaneously
Ability to work in US Time Schedule