Full-Time Customer Service Representative for e-commerce company (Live Chat)

Urgently looking for a full-time Customer Experience Advisor experienced in handling customer concerns via email.

Please apply today if interested, and job interviews will be done tomorrow (Saturday). And the training will start on ---------- dustry:
E-commerce

Our time zone: Sweden (GMT+2)


Must have had past experience resolving issues through email and social media and an A+ player!

We are looking to hire an individual to join our team. We would first start off on a trial basis, with the intention of transitioning you to a permanent role.


Email Ticketing:
Zendesk

Website Platform:
Shopify

Other qualifications are as follows:
• Can work full-time (8 hrs/day, 5 days/week), during Sweden business hours (GMT +2)
• Swedish is not required, just english

Why Work With Us?
- We are one of the fastest-growing eCommerce brands in Europe
- Specialising in eCommerce
- We believe in investing in our people; resources, training, and more will be provided
- Work with an amazing team that is dedicated to supporting each other and growing together
- Flexible working arrangements (we are output-focused)
- Opportunity for long-term engagement & job security
- Opportunities for expansion of responsibilities & promotion into leadership roles subject to performance

WHAT WILL THIS ROLE INCLUDE?
- Customer Service (Email Only/ No Voice Support Needed)
- Help resolve customer issues, especially with deliveries
- Answer inquiries from customers daily
- Reach out to customers when needed (e.g. Asking for their contact information)



DOES THIS SOUND LIKE YOU?
- You already have at least 1-year experience using Shopify & Customer Service
- Detailed-oriented and meticulous
- You are a self-starter and can work independently without supervision
- You are comfortable working remotely, at your own time
- You have excellent written/spoken English skills so that you can easily collaborate with our team
- You are open to change and feedback
- You are proactive and constantly finding new ways to improve your performance
- You take pride in the results that you deliver
- You will put in the extra effort to deliver desired results and KPIs


If you are serious about this role, go to ---------- , and send me a short video with your face telling me what makes you a good candidate for the job. Title your job application as 'jacob' so I'll know you've read the entire job post :)

In your video also answer these three questions:
Why are you applying for this position?
What experience do you have that makes you a good fit for this position?
Where do you see yourself in 3 years?

Please also attach a resume with your past work experience to the job post. Also attach your Skype ID and you will hear back from us asap after we view your loom video application.

Look forward to hearing from you :)

-Alex