Customer Service & Sales Support Specialist

Position Summary:
We’re looking for a Customer Service and Sales Support Specialist who is health-interested, a self-starter and a problem solver who loves working with customers and enjoys variety throughout the workday. Our ideal candidate sees every interaction with customers as an opportunity to add value and build positive relationships. This role will be responsible for providing creative, positive, and helpful resolutions to customer inquiries (inbound ticket resolution), and for proactive communications with customers and prospects to help our company grow (outbound outreach). This position is ideal for remote working as all interactions will be online or by phone.

Job Duties and Responsibilities

Inbound Customer Inquiries:
Respond to customer telephone and email questions and concerns in a timely, professional, and helpful ---------- velop positive relationships with customers that go beyond the initial inquiry.
Ask thoughtful questions and encourage customers to share their experiences and suggestions.
Prepare weekly reports showing types of inquiries, resolution time, etc.
Report back to our leadership team on a regular basis about recurring issues, suggestions, and product feedback.

Outbound Sales Support:
Re-engage customers who have canceled their recurring subscriptions.
Re-engage customers who haven’t made a purchase for some ---------- ll new wholesale and retail customers with the goal of setting-up meetings with our sales leadership ---------- ll existing wholesale and retail customers to share promotions and to solicit feedback on our ---------- sential Knowledge, Skills, and Abilities:
Previous experience in both inbound and outbound customer service, preferably with a similar company.
Knowledge of ---------- or similar customer service ---------- fort with using Google Drive and Google Apps.
A fast and reliable Internet connection!
Experience and/or interest in working in the healthy food space.
Familiarity with company products.

Personal Style:
You sincerely enjoy talking & interacting with customers and see every conversation as a chance to build a relationship with our brand.
You are comfortable in a dynamic, “semi-scripted” environment. While we provide thorough training and have several response templates already built, we’re looking for someone who is comfortable going “off-script” when needed to ensure an exceptional and memorable customer service experience.
You are naturally curious about the customer journey and are able to quickly develop rapport with customers via phone, email or chat.
You are passionate about improving the customer experience. You are comfortable speaking up if something needs to be improved, and you’re willing to take the lead on fixing problems.
You see yourself as critical part of our team and will do whatever it takes to make us successful.
While you enjoy collaborating with your teammates, you are comfortable working with minimal supervision (after you are fully trained).
You have exceptional written and verbal communication skills.
You enjoy the challenge of sales and take pride in re-engaging lapsed customers and converting new prospects to customers.