Onboarding Specialist

The Onboarding Specialist will represent Yokly in the best way possible and is responsible in facilitating client discovery, where the future clients meet Yokly Virtual Assistant candidates.

Duties and Responsibilities:
Showcase the company's services and encourage the client to avail the free trial
The main POC of our clients during the Free Trial
Ensure that our clients will experience a smooth-sailing free trial
Follow up/send reminders to clients thru phone calls, emails and texts.
Admin tasks - updating different spreadsheets
CRM management(Bitrix)
Coordinate and give updates to other teams(training, VA TLs, Client Success, and Billing Department)

Requirements & Skills:
Completed at least 2 years in College
At least 2 years of experience in Customer Service - US based client
Able to take initiative and quick on solving problems
Excellent English communication skills (verbal and written)
With stable internet connection and backup internet
Adept in using Google Suite and other related office tools

Perks & Benefits:
Salary will depend on experience
Permanent WFH set-up
Performance based salary increase upon regularization | Annual Increase
HMO after 6 months
Weekends Off
PTO credits (Sick leave/Vacation leave/Mental Health sick leave)
Graveyard shift (12:30 AM - 9:30 AM Manila Time)
US Holidays and Philippine Holy Week observed

To know more about the open positions please visit the link below. If you met the requirements/qualifications and if you are interested to apply, just click APPLY TO POSITION: ----------

After submitting your application you will receive an email on how to proceed to the next step of the process.