Virtual Assistant with Tech Experience

POSITION: Virtual Assistant
COMPANY: Future Firm Inc.
REPORTING TO: Director of Operations
STATUS/JOB TYPE: Independent Contractor, Full-time role (40hrs/week)
LOCATION: Remote work arrangement; no location preference; strong and stable internet connection required
START DATE: December 19, 2022
APPLICATIONS ACCEPTED THROUGH: December 12, 2022


About Future Firm

For decades, accountants have been running old-school accounting firms that have led to high levels of stress and overwork for their owners and team alike.

Future Firm, led by a former accounting firm owner who started one of the earliest online accounting firms in North America, teaches accountants to build and scale a modern accounting firm that significantly improves their lifestyle.

Future Firm is looking to improve the lives of accountants through its online coaching program that provides a framework for how forward-thinking, entrepreneurial (and even cool!) accounting firm owners can run an automated firm that helps them achieve their desired goals.

We need smart people like you to join the team to help change their lives for the better.

About the Role

As a Virtual Assistant, you will have a direct impact on helping improve the lives of Future Firm’s customers.

The ideal candidate will assist in various parts of the company, including back-end support, marketing, administrative functions as well as in customer support, though training will be provided in all areas as well.

Why Join Us?

You’ll join an awesome team at an extremely secure and stable company
Your work will have a direct impact on helping to improve people’s lives
You’ll be able to work autonomously and will be 100% responsible for your results
Everyone gets paid health benefits and paid time off
You’ll be trained and upskilled in all areas that you need help in
Your voice matters. We want to hear how we can make the company and your job better
We have a fun, easy-going team
A remote lifestyle is embraced. Work where you want, when you want, so long as your tasks are well-handled
The accountants that we help are the coolest accountants on the planet :)

What Your Day-to-Day Will Look Like

Handle technical software support issues relating to the apps we use
Maintaining and troubleshooting automations and tech integrations
Handling various SEO-related tasks such as keyword research
Prepare email newsletters and other regular email communications sent to the company’s customers
Handling inquiries and fixing issues from the company’s customers by email (ie. customer support)
Producing various daily/weekly/monthly reports in spreadsheets
Using technology to transcribe audio files into text and making the appropriate review/edits
Corresponding with 3rd party software providers to troubleshoot technology issues with the software we use
Dealing with ad hoc marketing, customer support and administrative requests that arise
Creating and maintaining technical documentation

What You Need to Succeed

You love all things technology
You like to crunch numbers and data
You have excellent English written communication skills
You are super organized and can prioritize your work to ensure deadlines are met
You are extremely tech-savvy and have an interest in understanding how technology works
You are exceptionally detail-oriented
You are resourceful and can single-handedly solve problems that arise
You have 1+ years of experience working with customers
You’re able to meet once a week for a brief meeting in the evening
Working during the evenings would be considered an asset
You have a solid working knowledge and experience (or can learn very fast) dealing with systems such as WordPress (and several plugins), Convertkit, Zapier, Zoom, Crowdcast, etc.

Who we are looking for

You’re a tech-savvy rockstar who can quickly learn a new system, app, or program.
You thrive in a support role
You are dependable
You are autonomous/independent -- enjoys working with little supervision
Innovative -- prefers working in unconventional ways or on tasks that require creativity
You are a self-starter, eager to take initiative and anticipate needs
You pride yourself on being resourceful. Before asking a question, you naturally look for ways to find the answer independently
You have a positive attitude and “get it done” mindset that searches for solutions instead of focusing on struggles
You think about work in terms of outcomes and results, not hours worked.
You are efficient and succinct
You have some knowledge on Google Analytics
You understand how to build and use UTM links
You have a minimum of 12 months of experience in building out systems, setting up automations, and providing tech support.
You can handle direct communication and don’t take it personally
Have experience in the technical side of digital marketing
You enjoy setting up the back end pieces
You understand how to set up campaigns, email sequences, funnels and more


Recruitment Process

Send your application using this form (We will only entertain applications when this form is submitted. Please do not send a message using the OLJ platform): ----------

Your application will be reviewed and those moving to the next step will be asked to complete a brief 5-question one-way video interview where you will answer these questions on your own time via your webcam. Following that, successful candidates moving to the next step will be asked to take part in a 1-on-1 video interview and a paid trial task.