Customer service / technical support representative

A young, fast growing product development company; is seeking a smart and hard-working customer-service and tech-support representative. Strong analytical skills as well as perfect written and spoken English is a must.

You will be paid according to the level of your skills and experience. We will gladly increase your pay upon proving your value to the company.

You will be provided with software that protects against job sharing so if you plan to job share or you are an agency, please do not apply.
You will also be provided with work tracking software that makes sure you are working during your shift.

SUMMARY
Responsible for acting as a liaison between customers and our company. Proves technical support, handles complaints, orders, errors, account questions, billing, cancelations, and other queries.
PRIMARY RESPONSIBILITIES
• Resolve customer complaints via phone, email, mail, or social media.
• Use telephones to reach out to customers to provide problem resolution.
• Greet customers warmly and ascertain problem or reason for contacting.
• Assist with placement of orders, refunds, or exchanges.
• Advise on company information.
• Take payment information and other pertinent information such as addresses and phone numbers.
• Place or cancel orders.
• Answer questions about warranties or terms of sale.
• Act as the company gatekeeper.
• Suggest solutions when a product malfunctions.
• Handle product recalls.
• Attempt to persuade customer to reconsider cancellation.
• Inform customer of deals and promotions.
• Sell products and services.
• Utilize computer technology to handle high call volumes.
• Work with customer service manager to ensure proper customer service is being delivered.
• Close out or open call records.
• Compile reports on overall customer satisfaction.
• Handle changes in policies or renewals.