CLIENT SUCCESS MANAGER

WE ARE LOOKING FOR MORE TEA ---------- MBERS!!

Were hiring a Client Success Manager to join our fast-growing team. You will responsible for client relationships and you’ll be part of the account management team. Your primary role is to ensure that the clients are satisfied with the services our company provides.

PERKS OF WORKING WITH US

Competitive salary, weekly pay via Wise
5 Days PTO plus multiple paid holidays.
Culture oriented
Accessible leadership
Dynamic team environment in an exciting industry.
Opportunity to develop professionally and expand your knowledge through cross-functional, collaborative ---------- centives
Multiple holiday pays


JOB RESPONSIBILITIES

Serve as the primary contact for clients, conduct the onboarding process and manage the contents for the clients
Manage and strengthen client relationships. 
Coordinate with internal and external teams for a successful client outcome
Drive retention and growth among the most valuable customers
Represent the voice of the client and mediate between the clients and the organization 
Closely manage and nurture accounts to identify and eliminate risk attribution
Improve customer experience through product support, and handle customer complaints and request


REQUIREMENTS

Proven experience in a customer service role and client relations is a PLUS
Basic understanding of digital marketing and advertising
Comfortable in meeting and speaking with clients
Resourceful with keen attention to detail
Strong interpersonal skills
BPO experience is a MUST
Speaking Spanish is a PLUS


Applicants who will provide a 1-2 mins voice recording self-introduction will be prioritized.