Client Success Coach

Client Success Coach (Account Manager)

Read the description and apply for the job below.

Rapid Medspa Growth is seeking an Account Manager. RMG specializes in helping Medspa Owners across the United States build a reliable growth system that adds $31,000 in revenue in the first 90 days backed by a Money Back Guarantee.

RMG is most productive when our teammates are fulfilled, challenged, and striving to hit both professional and personal goals. We are A-players who show up for both with full force, living an integrated lifestyle defined by nothing less than excellence.

Job Description

The role consists of being the liaisons between the agency and its clients. They are the primary point of contact – handling all day to day client interactions, as well as managing the projects and correcting issues as needed to ensure client success. They are committed to providing top - quality service and exceptional results above all else.

An Account Manager is simultaneously an agency representative, project manager, and most importantly, coach. We are NOT looking for “yes-people”, who do anything the client asks without critically examining whether it’s actually in their best interest.

We are looking for coaches -- marketing personal trainers. We need people who feel comfortable saying, “no we won’t do that, and here’s why...” to a misguided client request, and then coaching them towards the best course of action. Our Account Managers are able to call clients out when they fail to meet expectations or behave against their own self-interest, all while maintaining a positive relationship based on mutual respect and a shared goal of client success above all else.

RMG can give you the requisite marketing knowledge for the role; we cannot give you the right attitude and mindset. If you are unable to think critically, have crucial conversations, or set clear expectations, do not bother applying.

What This Job Entails
? Managing a book of clients, serving as their primary point of contact via email, call, text and video call
? Maintain and develop client relationships based upon mutual respect, high quality service, expectation setting, and coaching
? Using the company core values to guide independent decisions about client accounts
? Continually innovating new methods to improve client experience, results and retention
? Managing the entire client life-cycle, including launch calls, check ins, billing, and offboarding calls
? Upselling clients on relevant products
? Collecting client feedback and passing it along to the team to drive constant improvement
? Part time position with option to go full time
? Starting Salary: $1500 USD

Requirements
? Most important is mindset & drive -- you hold yourself accountable to the highest standards of performance and are resilient in the face of failure or rejection.
? Willing to become the authority in situations and set expectations & coach clients on best practices.Strong interpersonal, verbal, and written communication skills in English. This is a must.
? Self-starter -- you are comfortable working 100% remotely, managing your schedule and meeting deadlines without direct supervision Strong time - management and organisational skills under ever-changing schedules
? Coachable -- you are excited to participate in ongoing training and constantly push yourself to get better and better
? Team player -- you are able to collaborate with a small team, ask for help when needed, and complete tasks as required
? Proactive -- you strive to get ahead of a problem or start a conversation, instead of waiting for the right time or opportunity to come to you
? Technology- you must be willing to learn or have a solid understanding of technology & social media marketingMust have a strong understanding of marketing strategy

Benefits

? Remote position (work from anywhere in the world)
? Competitive pay Access to world-class training and education
? Laid back, yet professional vibeWe’re a quickly growing company that favors promoting internally -- huge opportunity for upward mobility

How To Apply
If you are interested in this position, please fill out an application at the following link:
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Our team will review your application and get back to you shortly. We look forward to hearing from you!