Customer Service Agents (PERMANENT WFH POSITION)

Main Responsibilities

Answer the phone
Scheduling appointments
Correspond with patients via phone, text message, and email
Answer treatment-related questions
Ensure all appointment openings have been filled
Ensure all metrics are achieved on a daily, weekly, and monthly basis


Qualifications

Minimum of 2 years call center experience
Be fluent in English with no accent
Be pleasant-sounding and easy to understand on the phone
Have a high proficiency in reading and writing in English
Be able to type quickly and accurately (50 wpm or greater)
Be able to work at consistently high-levels without mistakes
Have a good grasp of computers and technology
Sales experience would be helpful
Please elaborate if you have any previous experience with orthodontics, braces, or Invisalign


If you’re interested, please apply with the following link.

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Thank you!