Customer Support Specialist

In your application, please start your sentence with, "What a Solar day!"


WHAT WE NEED:

Excellent written, chat, and verbal communication skills

Exceptional troubleshooting and problem-solving skills

2 years or more of relevant experience in a customer support role or other technical, client-facing position

Demonstrated interest in solar technology

Experience building out and managing a support style-guide

Passion for improving procedures, documentation, and efficiency

Experience in CAD



WHAT YOU WILL DO:

Reply to inbound customer inquiries and questions through various channels including chat, email, and phone

Identify, troubleshoot, and escalate bugs to the development team using standardized escalation paths

Contribute to internal and client-facing documentation

Work closely with sales, product, engineering, and marketing teams to aid with various initiatives that impact our customers

Identify opportunities to increase customer usage and take action on implementing these steps, or escalating to the appropriate member to do so