Support Officer – Help Desk (VA)

Position: Support Officer – Help Desk (VA)
Employment Type: Part Time
Salary Range: 13,000 PHP – 15,000 PHP
Work Timings: 10:00 AM to 4:00 PM PST
Working Days: 5 days a week (Mon-Fri)

Company Profile:
We are a Digital Marketing Services Company for online campaigns. We cater to small medium and large-scale corporations who are aiming to achieve profitability for their business through intensifying their SEO campaign and significant online presence.

Job Description:
We are searching for a Support Officer - Help Desk support to our organization. You will be asked for appropriate questions and use knowledge and resources to diagnose and resolve their issues.

Responsibilities:
• Serve as the first contact with employees who requires technical assistance
• Provide quick resolution and excellent customer service
• Redirect unresolved issues to the next level of support personnel
• Provide needed information on company software
• Keep record of problems and their resolution
• Provide feedback on processes and make recommendations on areas to improve
• Maintain technical documentation and service catalog on installation of software, configuration of hardware and problem troubleshooting
• Suggest improvements on procedures

Requirements:
• An Associate’s degree in computer science or related field.
• A strong working knowledge of computer systems, hardware, and software.
• Good problem-solving, analytical, and team-working skills.
• Excellent communication and interpersonal skills.
• An openness to learning new technologies.

For interested candidates,
Kindly share your CV, portfolio, or sample of your works.
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