Amazon and Shopify Customer Service

NOTE: APPLY ONLY IF YOU HAVE AMAZON-RELATED EXPERIENCE.

We are an international company that specializes in Healthcare and Baby products. We sell our products on Amazon in the UK and the USA.

We are looking for an Amazon Customer Service to work for us 10 to 20 hours a week.

JOB RESPONSIBILITIES:

- Represent our brand well across all customer service channels
- Create solution-based emails, and live chat messages in response to customers, and inquiries.
- Work independently; manage time and multi-task.
- Communicate regularly with the team, and management using Email
- Convey solutions and ideas that will improve our business and customer service experience
- Attend tea ---------- etings to check in with fellow tea ---------- mbers and management

BONUS: If you are an expert in something else like the following:

- Content for email marketing
- Social Media - Facebook, Instagram
- Increasing review rate for Amazon products
- Cross-marketing: creating inserts for related products to cross-promote
- Sending samples to influencers
- Shopify website

QUALITIES WE ARE LOOKING FOR:

- A team player who is hard-working, positive, and open-minded
- Passionate about helping others
- Passion for learning and self-improvement
- Someone who is able to work with minimal supervision and still do great work
- Willingness to learn and improve their skills
- Someone who will not have attendance issues is prompt to meetings and is willing to contribute and share feedback to help their client and other tea ---------- mbers.
- Someone who is willing to go the extra mile for our customers
- Someone who is solution-driven and provides suggestions whenever they have questions
- Someone who does not make excuses and takes ownership of their actions
- Someone who is willing to accept constructive feedback and improve to be a better version of themselves

QUALIFICATIONS:

- A minimum of 1 to 2 years of Customer Service Experience preferred
- Strong communication skills - both written and verbal
- Critical thinking skills
- E-Commerce (Amazon) experience is a MUST!
- Reliable Internet Connection
- Reliable Working PC/Laptop
- Experience using Shopify is a plus
- Must be able to communicate via Zoom Video and Email.
- Exceptional Time Management and Organizational skills
- Available for Part-time positions only

How To Apply:

1. If you read the entire job post put the word "WATERPROOF" in the subject line. Kindly attach the link to your CV/Resume to your reply.

Failure to follow simple instructions the application will be rejected.

2. Successful candidates will move on to the next ---------- e you on the inside.