Multi-lingual VA to provide online operations & B2B customer support

Background
R2 Reliability Pty Ltd is the company behind the Road to Reliability™ framework and runs the site ---------- and the associated Road to Reliability™ Academy. We’re looking to add a talented and self-motivated multi-lingual individual to our team to take on the role of Operations Coordinator. You are fluent in English and fluent in one or more of our target market languages e.g. French, Spanish, Portuguese, Arabic, or Russian.

You will work remotely and can be based anywhere in the world. As a smaller business, we deliberately hire talent from different regions of the world to keep costs down, create diversity, and build a multi-lingual team.


About Us
Through the Road to Reliability™ Academy we deliver online training and coaching in industrial maintenance and plant reliability. Our customers are in all parts of the world, from individuals to large multinational companies. We have big plans and are working to deliver our online training in 8-10 different languages to better service our customers. We believe in being a force for good and that means:

- building a great company with a strong focus on our values and behaviours. My aspiration is to build a small, but mighty team that truly enjoys working together and delivers a world-class product and experience to our customers.
- serving our niche to the best of our ability and reaching those less fortunate than us. To that purpose, we have launched the Road to Reliability™ Scholarship program enabling students in developing nations to access our training with a 75% Scholarship
- aligning our company mission and vision to the United Nations Sustainable Development Goals

The company is growing with a small team of full-time and part-time contractors working across the Asia-Pacific region, currently all reporting to the Managing Director based in Brisbane, Australia. We will deliberately hire talent in different regions of the world to keep costs down, create diversity, and build a multi-lingual team.


Role Purpose
This role is responsible for the day-to-day coordination of our core Operations as well as providing support services to our Managing Director. As Operations Coordinator your primary responsibility is to ensure our clients and students have a World Class Experience with us.


Responsibilities
- Receiving Purchase Orders and coordinating with the team and/or Clients to setup students in our online Learning Management System and send welcome emails as required
- Set up and attend live webinars / Q&A sessions with client teams, these may be late in the evening or very early in the morning as we serve clients around the world
- Project manage any specific client deliverables and ensure required documentation and deliverables are issued on time
- Create and issue student progress reports to client focal points on weekly basis (extract data from WordPress dashboard and compile MS Excel report)
- Issue, review and analyse student / client feedback forms and Net Promoter Score (NPS) survey.
- Coordinate getting client / student testimonials
- Setup/conduct Client Completion Calls.
- Moderate student discussions / questions in the online community
- Creating invoices in XERO and submitting them for approval, working with our bookkeeper to create an efficient system for retrieving receipts and uploading them into DEXT (Receipt Bank)
- Upload new course content into LearnDash-based Learning Management System.
- Support the Managing Director with course content creation including basic editing of course videos, correcting auto-generated captions, creating / correcting transcripts, uploading course resources etc.
- Provide basic administrative services to the Managing Director and wider team as and when required


About You
Knowledge and skills are important, but we will primarily hire based on attitude and behaviour, which means:
- You are honest, reliable, and have a great attitude to work. You do what you say and say what you do.
- You are highly organized, pay attention to detail, get things right the first time most of the time, but are not afraid to make a mistake and take responsibility.
- You take initiative, can work with relatively little supervision, and can manage a large diverse workload with competing priorities. You speak up when you don’t know something or don’t understand, but are proactive enough to then go and find out and learn.
- You can work well on your own, but enjoy being part of a (virtual) team. You have no problem receiving feedback from others and acting on it.
- You are keen to take on extra responsibilities where you can (after all you are a talented individual!) but at the same time, you are happy to do simple, more administrative work where required.
- Ultimately you are the kind of individual who can make things happen and is excited by being part of a bigger vision.


Your Skills & Experience
- You have an Engineering or Business degree and ideally have worked for multiple years in larger organisations, so you understand the importance of setting up systems, processes, procedures and adhering to them.
- You are fluent in English and especially your written English is clear, concise, and accurate. You speak one or more of our target market languages e.g. French, Spanish, Portuguese, Arabic, Russian.
- You have prior experience with moderating communities and or supporting B2B clients.
- You have experience with managing WordPress-based websites (we use WordPress + LearnDash + BuddyBoss + MemberPress and Elementor). Ideally, you also have strong skills in Microsoft Office 365 and have all round strong IT skills, are tech-savvy with a proven track of being a fast learner.
- Ideally you have been exposed to bookkeeping
- You have excellent skills with Microsoft Office applications
- You will need a reliable, high-speed internet connection, your own computer or laptop, and a quiet working place for when you are on calls with clients.


What’s on Offer
This is a long-term remote contract role allowing you to work from home. You will, however, be required to work part of your day during Australian business hours i.e. your workday should have at least 3 hours between 7 am to 7 pm GMT+10 to ensure overlap with the rest of the team.

The role is full-time (40 hours per week) and to help with a transition from an existing role, we can look at starting part-time (50%) for the first 1-2 months. There will be a 3-month probation period.

Base pay will be between USD 1,000 and USD 1,200 per month depending on experience, with a 13th-month pay in December, up to 3 months cash bonus subject to company performance, 20 days leave, and an annual allowance of USD 1,000 towards Private Health Insurance.


Applying
If you are interested then please complete the online application summarising your background, your experience, and what makes you an excellent ---------- l us about yourself, your skills, and why you’re interested in working with us. We appreciate people who pay attention to details so please start your application with the words “Green Coffee”.

Find out more and apply via this page: ----------

If you do not apply vai the above link your application will not be considered.

The application process will be extensive and quite involved: the first step is to complete the online application form via the page above. Those applications will be reviewed, and the strongest candidates will be invited to complete an online assessment using a 3rd party platform to assess your ---------- om here we will invite a small group of candidates for online interviews. We aim to complete the interview process by February 2023 and have the successful applicant on seat early March 2023.