Experienced Social Media Community Manager

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DO NOT APPLY IF YOU ARE A SOCIAL MEDIA CONTENT/GRAPHIC MANAGER.

Only apply if you have 6 months or more experience in community engagement.

The Social Media COMMUNITY Manager is in charge of engaging and managing the brand’s online community. He/she acts as the brand’s spokesman and communicates with end-users within the community.

The Social Media Community Manager may work closely with the Social Media Manager on the strategic planning of social media marketing campaigns. However, his/her MAIN ROLE is to communicate, Engage and provide support to the community members.

Roles and Responsibilities
- Serve as a point of contact for the company’s social media platforms such as Facebook, LinkedIn, YouTube, Instagram, Mighty Networks, forum and blog
- Interact with community members and customers in a professional, personable, and timely manner to grow and keep the community alive
- Foster and strengthen new relationships with key influencers within the community
- Deploy social listening tools to monitor positive/negative comments and topic trends, and strive to boost engagement and resolve any potential conflicts that may affect brand reputation
- Connect with audience on a more personal level by posting in discussions to encourage engagement among group members.
- Join different groups and communities to build brand awareness and trust.

Job Requirements
Bachelor’s degree in Marketing or relevant field
Experience in community management
Familiar with social media platforms

Strong communication skills
Community managers have strong communication & interpersonal skills to positively engage with audiences on a daily basis. They ensure that they are responding & interacting with existing followers as well as using communication methods to increase followers to social media accounts.

Building relationships
A Community Manager ensures that customers on social media platforms are being nurtured and responded to. This individual is a “people person” and enjoys engaging with customers as well as providing excellent customer service to the online community.