Team Lead | Hospitality

**ONLY APPLY IF YOU HAVE HOTEL/HOSPITALITY MANAGEMENT EXPERIENCE OF 2+ YEARS

Job Description:
The Team lead position is one of the most impactful roles at Sure Home Stays. As a leader, you will be responsible for ensuring the market's success, which includes delivering a five-star guest experience, driving growth, maximizing revenue and controlling costs, and creating a memorable guest experience that drives repeat guests.

This position will also build and maintain a hospitality-focused culture to deliver the Sure Home Stays vision and experience to thousands of guests. You will manage P&Ls, source and manage independent contractors and oversee our guest relations team.

You will be responsible for consistently delivering our brand promise across operations, hospitality, and real estate while scaling the business.- If you have an entrepreneurial mindset and a natural desire to get stuff done, we want to hear from you!

About Sure Home Stays:
Sure Home Stays is an international tech-enabled hospitality brand that embraces the sharing economy. We offer a wide selection of short-term rentals/vacation homes varying from 1-bedroom condos in Victoria, BC, Canada, to 5-bedrooms estates in Atlanta, Georgia, United States. We pride ourselves on delivering unique and memorable guest experiences! We are currently live in 13 cities across North America and rapidly expanding.

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Responsibilities:
- Build and manage a world-class team of individuals focused on hospitality, operations, and real estate.
- Create, deliver, and maintain a service-oriented local team culture rooted in guest-centricity, helping us to create unforgettable experiences for our guests.
- Co-create a local growth strategy with the Real Estate team that incorporates supply and demand, regulations, and Sure Home Stays’s goals related to profitability and guest experience.
- Oversee the signing, onboarding, opening, and ramp-up of new buildings and hotels in line with the city’s growth ambition.
- Define and execute strategic vision: translate our goals into operational plans that will guide the guest's experience at a local level.
- Build and develop strong relationships with senior cross-functional leaders (e.g. revenue, central operations, real estate, finance, technology) in order to communicate local needs and drive change, leveraging a cross-functional matrix to support local operations.
- Build and manage relationships with landlords, asset managers, and property owners of hotel and multi-family buildings to ensure successful operating partnerships.
- Overcome obstacles, solve problems, and develop a path forward through ambiguity, operating a dynamic and rapidly growing business.
- Partner with other markets to create and share scalable best practices.

What we look for:
- Extensive Experience in hospitality, operations, management, professional services or other related fields.
- Experience with or strong excitement for a startup environment.
- Proven track record of leading, managing, and developing high-performing teams.
- An ultimate team player with strong written and verbal communication skills.
- Out-of-the-box thinker who will find creative ways to hit growth targets.
- Ability to thrive autonomously in an individual market while leveraging central resources and supporting effectively.
- Hospitality experience and experience in scaling an operationally complex business are preferred.

Hours:
Minimum 10-hours shifts
5-days per week; up to 7-days per week (optional)

Compensation & Benefits:
- Starting at $1,200 USD / Month
- Remote work
- Annual credits and discounts to stay in Sure Home Stays suites
- A company with a huge vision, a dynamic work environment, and a team of smart, ambitious and fun-to-work-with colleagues!
- Advancement opportunities
- First had experience in the hospitality, short-term rental and Airbnb sector and direct experience in real estate investment.

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.