Ecommerce Customer Support

We are looking for an Ecommerce Customer Support Specialist/Agent to provide the highest level of customer support while using our products and services. Ideal candidates should be great brand ambassadors who are willing to go the extra mile to ensure customer satisfaction. Must have experience with Gorgias, Notion, and ClickUp.

Our Company's Values
CE Brands is an E-commerce company with multiple brands in growth stages. We’re on a mission to build long-lasting brands and to build a team of a hundred families and individuals with happy and stable workplaces. We want to build distributed teams with systems to promote effective autonomy, trust and collaboration. We believe that by equipping our team with the best tools and people, we can tackle the world’s problems better together as a team. We’re always looking for talented humans who are interested in building the future alongside us together as a team.

What This Role Entails
- Responsible for solving customer queries, recommend solutions, and guide product or platform users through features and functionalities.
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Provide expert support to customers and internal sales team by responding to customer queries in a timely and accurate manner
- Answer customer queries and resolve issues via appropriate channels, maintain knowledge of our products and services, obtain customer feedback, and provide training to new hires.
- Knowing our products inside and out so that you can answer questions.
- Fulfilling, cancelling and monitoring orders.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Receive and initiate request from customers such as changes to delivery location, changes to delivery area, pick-ups and redirects
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.
- Responsible for product research or other relevant sourcing functions.
- Source new trending products on social media platforms such as Tiktok, Facebook, and Instagram.
- Find products that can be used as upsells for existing winners.
- Contribute to the refinement of development of our sourcing processes
- Ad-hoc tasks that are related to our sourcing team.

What This Role Will Help Build
To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust. Ultimately, you will be a trusted person of the reputation as a company that offers excellent customer support during all sales and after-sales procedures.

Position Requests and Requirements
Skill Set
- Fluent written and verbal communication skills in English
- Excellent communication skills
- Self-motivated and capable of thriving in a fast-paced corporate environment
- A quick learner who is eager to learn new things
- Strong organizational and problem-solving skills
- Impeccable multi-tasking
- Friendly and professional demeanor
- Exceptional interpersonal skills

Experience
- Experience as a Customer Support Specialist or similar CS role
- Familiarity with ecommerce industry is a plus
- Proven experience with Gorgias, Notion, and ClickUp