Immigration Case Officer

PLEASE ONLY APPLY IF YOU HAVE EXPERIENCE WITH VISA APPLICATIONS, IF YOU WORKED IN A LAW FIRM OR IF YOU ARE AN ATTORNEY. EXPERIENCE WITH AUSTRALIAN IMMIGRATION LAW PREFERRED.

We are looking for a remote tea ---------- mber to stay with our company for the long run.
This role requires someone able to assist our Case Managers in the administrative preparation of applications (visas, sponsorships and nominations to Australia) to be lodged with the Department of Home Affairs and the Administrative Appeals Tribunal (AAT).
Training in our systems and software will be provided.
Some duties are:
o Accept instructions from Case Managers with regards to client files and corresponding applications.
o Opening files and setting up clients on LEAP Migration Manager (LEAP MM), Smartsheet and/or Infusionsoft if/when necessary.
o Setting up deadlines and/or other time limits on LEAP MM, Smartsheet and Outlook calendars which appear on the Datasheet, i.e., the initial briefing by the Senior RMA once a new client matter has been created.
o Sending introductory emails to clients including the Client Information Questionnaire (CIQ) or Business Sponsor Questionnaire (BSQ) to be completed and importing completed questionnaires once received into LEAP Migration Manager
o Upon receipt of CIQ and/or BSQ, draft applications (visas, sponsorships and nominations) on Bravo Migration’s ImmiAccount using the eLodge function of LEAP MM which auto-populates a large portion of the online application forms.
o Drafting forms with the relevant details of the Senior RMA and Case Manager for client signature (individual or business).
o Preparing and providing tailored application/review instructions to clients (individuals and businesses) under the supervision of Case Managers based on the initial information provided in the
o Assist Case Managers in organising, collating, and labelling clients’ documents on file, according to Bravo Migration Standards.
o Drafting various applications such as Skills Assessments and SkillSelect Expression of Interest for General Skilled Migration visas.
o Send instructions and communicate with individual clients in relation to:
• The required Police Clearances for Australia and overseas with our guidelines for the relevant country
• Health assessments where applicable – this includes generating medical referral letters referring to health declarations on the CIQ and assisting clients with how to book an appointment with Bupa Medical Visa Services (Bupa MVS) in Australia or an approved Health assessment provider in their country of residence.
o Assist Case Managers in notifying clients (individual and business) regarding the following correspondence from Home Affairs:
• Acknowledgement of application received letters
• Bridging Visas (if applicable)
• Requests for further information (RFIs)
• Grant/Approval notifications of applications
• Other ad hoc correspondence when required.
o Maintain our systems and client’s files updated regarding such correspondence.
o Review and suggest the creation or amendment of document's checklists and/or templates so that all clients are clear of what is expected of them for Bravo Migration to provide a professional service.

SPECIFIC SKILLS AND BEHAVIOURS REQUIRED:
• Have excellent oral and written communication skills in English and customer service skills;
• Dedication to client service levels by having a genuine interest in working with and helping clients;
• Complete tasks in a timely manner with a high level of accuracy - must be able to observe deadlines strictly;
• Have good presentation and a polite, tactful and friendly character;
• Have a good understanding of numbers and planning;
• Have the ability to be flexible, decisive and quick thinking within time constraints;
• Have an understanding of computer systems used daily (Microsoft Office 365 Suite and LEAP Migration Manager software);
• Be able to handle a quick-turn high volume of clients and applications.
GENERAL SKILLS AND BEHAVIOURS REQUIRED:
• A corporate approach to your job: Bravo Migration is a company with a good reputation within the Australian migration industry, and we strive to be professional at all times. We do have a very personal warm approach to our company culture and the way we provide customer service, but our systems and procedures must be followed so the business operates at the most professional and efficient levels, in a smart way;
• Be highly organized, efficient and computer literate.
• Ability to work well in a team and a proactive approach to your work and that of the other tea ---------- mbers you assist
• Must have strong attention to details: our services are all legislation and documentation based therefore everything we do must be triple checked to avoid problems for the team and the client
• Ability to provide excellent Customer Service in line with Bravo Migration's general Customer Service Guidelines;
• Everything you do must be client focused and put the needs of the clients first;
• Be enthusiastic and charismatic;
• Show diplomacy, care, empathy and sensitivity when working with clients;
• Show a willingness to be flexible in accordance with the requirements of the position;
• Demonstrate a helpful personality;
• Emotional intelligence to manage clients who may be emotional and/or stressed - Ability to stay calm when the client is unhappy and ability to not take things personally.
SPECIFIC DAILY DUTIES:
• Be available from 9:00am to 5:00pm (AEST)
• Answering e-mails
• Planning your day
LANGUAGE AND COMMUNICATION SKILLS REQUIRED:
• Ability to speak clearly on the phone and with clients
• Able to answer the phone in a positive and enthusiastic way
• Excellent written skills
• Ability to communicate with clients from a variety of backgrounds
• Must be comfortable with a multicultural environment
• Superior English language skills - writing business e-mails, being articulate on the telephone and able to elicit information from clients who may not speak English well themselves