Customer Service Representative

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Well established E-Commerce company in search of an Excellent Customer Service Representative (CSR) for our portfolio company, Upgrade to see actual info. The job responsibilities include providing customer service, processing orders, project management, Amazon and business growth.

The order process requires that the CSR reviews the order sent by the customer, answer questions about the ordering process, and takes ownership of each order from start to finish.

Below is a detailed summary of the role:

- Oversee the order process from order confirmation to order completion.
- Provide customer service via live chat, phone calls, and email communications.
- Having wordpress knowledge is a plus
- Day to day invoicing.
- Manage regular weekly online store updates including product uploads, content, promotions, landing pages, banners, etc.
- Social Media marketing (Facebook, Instagram, Twitter) as required.
- Educating and Qualifying new customers by phone
- Following up on calls, taking orders over the phone
- Out bound sales call and out reach to potential clients.
- Upload inventory and assist in ongoing projects.
- Must be a fast learner.

Job Requirements:
- Applicant MUST have fast internet and should be able to work from a quiet environment (no back ground, animal or vehicle noises) *REQUIRED
- some years of ecommerce customer service experience
- Strong MS Office skills (Word, Excel)
- Proven leadership skills of ecommerce / online projects
- Must possess excellent organization/prioritization, problem-solving skills, able to multitask in a fast-paced environment, and be detail-oriented.
- Excellent command of North American English (written and verbal).
- Must Work US business hours. *REQUIRED
- Must have a full computer setup and headset *REQUIRED
- Must have back internet available * REQUIRED


Looking for a long term partner, please be available for Video interview.