Digital Marketing Account Manager

IMPORTANT: PLEASE READ THIS JOB DESCRIPTION AND ROLE IN FULL BEFORE YOU PROCEED TO APPLY AND ANSWER ALL THE QUESTIONS.

(A) Here's the job description for the Account Manager role:
1. Being the main point of contact for the bulk of our clientele and building a good working relationship as the representative for the company.
2. Documentation of everything that is being communicated with the client
3. Work with Specialists to prepare Facebook Ads/Google Ads/SEO audits, identify further opportunities to achieve better results for our clients, and educate clients on our SEO, ---------- and Facebook Ads strategy and tactics.
4. Keeping clients updated weekly with the work that we do and make recommendations to our team on how to better their marketing campaigns
5. Onboarding and better understanding clients’ businesses (We work with clients in all niches, so you need to be a good problem solver!)
6. Be resourceful to Google anything you're unsure of and solve problems even without much guidance.
7. Providing a great customer experience for our clients. (Such as responding to them within 2 hours during office hours)
8. Document down Standard Operating Procedures (SOPs) for tasks that you perform
9. Sending monthly performance reports (SEO,PPC,Facebook Ads)

(B) Important Instructions, please make sure you read before you apply.
You should only apply for this role if you have:
1. Minimum of 2 years relevant, hands-on Account Manager/ Customer Service Experience
2. The ability to be contactable during office hours (9am to 6pm, yes, we share the same time zone)
3. Excellent verbal & written communication Skills
4. Excellent Project Management Skills
5. Well-organised, able to follow instructions, Strong attention to detail and Process Driven.
6. Confident in presenting statistics and making recommendations to clients
7. A positive, problem-solving attitude. Keen willingness to learn and grow within the team.
8. Excellent management of Google Drive & savvy with Google Sheets

Expectations:
1. Remote and trust (however, we will not tolerate laziness and excuses for work not done)
2. Inclusivity and a sense of belongingness at work
3. We hire slowly and let go of incompetent people quickly to prevent unpleasant work culture. Please apply only if you're passionate about what you do.
4. If you do not hear from us after 7 days, then we've likely d ---------- not to consider your application.
5. Apply here, any other job applications sent through direct messages will not be entertained: ----------

Best Marketing Agency is committed to a high-performance culture that demands the highest standards of tea ---------- mbers to produce outstanding work quality for clients.

All the best!