Operations Administrator / Supervisor

Cruise Concierge Team: Operations Administrator / Supervisor
Home-based (fully remote)
full time
Hiring via Hubstaff


Job Overview:

We are looking for a structured, responsible and highly motivated person to take over operations administration duties. The ideal candidate will have excellent organisational skills, a high sense of responsibility, ability to meet the deadlines and stay on top of the tasks, and work independently without micromanagement. We will only consider candidates with proven work experience with Hubspot, Microsoft Office, Excel and team supervision in call centers or similar. 

About the company:

CruiseDirect is a leading online cruise travel company dedicated to providing customers with better deals than any other cruise website and access to great deals on cruise vacations.

Since 2001, we've helped our customers find the perfect cruise packages and book dream cruise vacations for less. We are a cruise finder and booking website committed to helping travelers research all the cruise travel options to find a cruise that fits perfectly.

Responsibilities:

Fraud and Failed Reports
Set Work Schedules via Hubstaff
Scorecarding
Ticket Supervisor
Create Call Back Reports & send to Supervisors and Follow Up
Supervise Quality Assurance (Rating in Phones, Chat, Email NPS)
Accounts Receivables - Following up with Suppliers when necessary
Supplier - Handle Any Troubleshooting
Daily Sales Reports and dashboards in HubSpot
ZenDesk/HubSpot Monitoring (need to be the Subject Matter Expert)
Attendance Monitoring
Hubstaff Activity Review and Approvals
Manage All System Access + Onboarding
Staff - Acknowledge Birthdays
Track Sales incentives work with bookkeeping to make payouts
Auditing ODY versus HQs for accuracy
NCL Bev Dining Charges
Check Agent Systems to ensure they are meeting requirements
Hubspot - create FCC campaigns
Hubspot Tickets
Itinerary Changes

Requirements:
Previous Hubspot experience (certification is a plus).
Attention to details.
Ability to multitask, prioritize, and manage time effectively
Prior Travel Industry Experience is a plus
Odysseus software knowledge is a plus
Fluent English with minimal accents required
High school degree


Technical Requirements:

Secure and quiet home office, away from domestic and street noise
Desktop or laptop
Intel Core i5 / AMD Ryzen 5 processor
1 Ghz - 2 Ghz processor
Windows OS
Minimum 4 GB of RAM (8 GB recommended)
A professional headset is crucial for the highest quality calls. Bluetooth headsets and earphones are not allowed. You need to have a professional quality headset. We recommend Jabra Evolve 40 Stereo
Google Chrome
Sound Card, Speakers
Min 15” Monitor, preferably 2
A quality virus and spyware protection and activated firewall
Broadband internet connection (DSL or cable). 1 Mbps per person sharing the ---------- te: Satellite, Dial-Up or wireless is not allowed. You will be required to test the connection ( ---------- /en/articles/ ---------- how-to-test-the-quality-of-your-internet-connection)
Backup generator in case or power outage


Benefits:

Hourly-based salary: you will never work unpaid extra hours with the job tracker
Salary $960 USD / month (full time 40 hrs/weekly)
Work from home
Discounted cruise vacation