Resident Services Coordinator / Admin

Job Title:
RTM Resident Services Coordinator / Admin Assistant

About us:
East Coast Real Estate Group, LLC - Property Management company is looking for an A player to join our team as ‘Resident Services Coordinator / Admin Assistant’. We don’t just manage properties; we work to improve the lives of residents and real estate investors through property management solutions. We are looking for someone to join our team who wants more than just a J-O-B; we want a person looking for purpose in their career and vocation.

Primary job duties:
Tier 1 Resident Relations
- In person
- Phone
- Email
- Text
Answer Resident Questions
- Account Questions
- Maintenance Requests
Accept Rent Payments
- Provide Payment option instructions
Receive / distribute phone calls and email to team
- Residents, Investors, Accounting, Property Managers, Maintenance, Vice President & President
Paperwork Filing (Digital)
Track and Order Office Supplies
- Always have the needed supplies on hand so the office never runs short on any supplies
Data Entry - New Property Onboarding
- Setting up investors, properties, units & residents in Rent Manager
New Resident Leases & Lease Renewals
- Determine if renewal is offered
- Present Lease Renewal Offer
- Create Lease Renewal
- Update Resident account
- Have lease renewals signed and back from the resident 30 days prior to the lease expiration date
Lease Compliance
- Successfully resolve lease violations within 10 business days of violation being reported.
Resident Move-Out Coordination


Admin duties for Vice President of Operations and President
Report Creation
Assist with Team Hiring Process
Assist VPO with new hire applications / hiring process as needed
Assist with Team Training Process
Assist VPO with new tea ---------- mber onboarding / training as needed.
Assist with Team Support
Assist VPO to cover open positions / vacations etc as ---------- ndidate must possess:
A very strong moral & ethical foundation - integrity
Professional appearance
Ability to work hard …. very hard!
Fun and likable personality
High degree of self confidence tempered by humility
Strong attention to detail and organization
Strong communication skills and ability to be articulate
Real Estate experience helpful


Compensation:
$X-X / hr base plus 3 different performance based incentives.

Reviews:
90 Day Performance Review & Annual Reviews. Reviews however do not guarantee compensation increases.

Payroll:
Payroll is processed bi-weekly via direct deposit via Wise

Vacation / PTO:
Vacations are earned after the 1st 12 months of employment.
Vacation does not rollover year to year.
Years 1 - 5: Max 2 Weeks
Years 6 - 10: Max 3 Weeks