Customer Service Rep/Project Manager

We are looking for a virtual assistant to handle the phone, email, and live chat support lines for our business. We need someone who has solid experience in this type of role. Please do not apply if you do not have at least 2 years of experience providing phone, email, and live chat support. Also, do not apply is you don’t have a quiet working environment and a background noise cancelling headset.

The ideal candidate should have a pleasing and positive personality and is able to convey this through email and chat interactions with our customers and prospective clients. He/she will be expected to learn about our product/services and resolve client issues on their own unless help from another department is needed.

Much of the customer support needed is tied to customer support tickets. As such, you will be responsible for overseeing the customer support tickets and making sure they are being completed on time.

We want someone who is a problem solver, resourceful, can work under pressure and with little to no supervision, and goes above and beyond in handling customer issues. When applying, use the word gohogs so that I know you have read and understand what we are looking for. Excellent English communication skills and a neutral accent is a MUST.

The VA should have their own computer and fast and reliable internet connection

Please supply a link to an audio (or video with audio) recording of yourself speaking English when applying.