[SPROUT SOLUTIONS] Software Implementer

DIRECTLY REPORTS TO:
Head of On Boarding



MAIN AREA OF RESPONSIBILITY:
The primary responsibility of the Software Implementer is to lead a successful onboarding experience to Sprout's clients. The officer coordinates and project tasks and timelines, maintains project plans and communicates status to clients and internal management team.



TASKS:
Ensures delivery of Sprout products according to project timelines
Configures the application based on implementation plan (no development skills required)
Is responsible for providing updated implementation plans, which may include project schedules, project plans, benchmark metrics, communications documents, follow-up memos, etc.
Is responsible for utilizing documents/deliverables necessary for providing exceptional services and ensuring communication of the project plan to the stakeholders
Helps in creating new deliverables/best practices for implementation services to enhance implementation engagements
Conducts in-depth software trainings with clients



QUALIFICATIONS | COMPETENCIES:
At least 1 year experience in onboarding enterprise software
Has a track record of being a high achiever
Desire to strongly lead clients
Ability to manage multiple clients and projects simultaneously
Ability to command a group of individuals in a room quickly and be assertive in a public environment
Strong internal communication skills including ability to work with all levels of the organization (development, sales, marketing, professional services)
Ability to work in an entrepreneurial environment whether in a team and/or individually
Strong focus on team environment
Ability to detect potential issues and implement solutions when issues threaten to delay the timeline

Please send your CVs to ----------