[SPROUT SOLUTIONS] Customer Success Manager - Upsell

DIRECTLY REPORTS TO:
Head of Customer Success



MAIN AREA OF RESPONSIBILITY:


The primary responsibility of the Customer Success Manager - Upsell is to develop long term partnerships with Sprout's customers to ensure they remain successful by realizing the full value of their investment with Sprout. Generate Upsell sales volume and achieve target revenue. This job requires strong skills in enterprise sales prospecting, pipeline management, Relationship Management, reporting, and closing.

This individual acts as a key major account/client acquisition expert, driving initiatives and proactive improvement across the business.


TASKS:

Responsible for meeting and exceeding assigned revenue targets
Ensure that clients are maximizing the value they get from Sprout by either maximizing their current subscription or availing add-ons relevant to clients’ needs (Upsells).
Create renewal, upsell strategies and focus on selling with retention as a priority.
Must build and manage sales pipeline using Sprout’s CRM
Able to prepare tailored proposals aimed at closing complex opportunities at the C-Level
Has strong attention to detail and able to multi-task /work on multiple and simultaneous key accounts
Able to work autonomously and from the field and travel as needed
Succeed in building deep client relationships throughout a company and obtain referrals
Will help the Head of Sales with the implementation of Global Sales best practices
Perform other duties as assigned by the company


QUALIFICATIONS | COMPETENCIES:
Proven track record of exceeding quota in software sales to large companies
HR background is a plus
Proven history of acquiring new business via direct sales model across enterprise technology customers
Confident self-starter with the ability to connect technological advantages to business goals
Minimum 3-5 years' experience at a fast growing SAAS Software Company
The ability to succeed with limited supervision
A positive, persistent, and professional can-do attitude
Sound business judgment, integrity and commitment to excellence
Strong analytical skills with attention to detail and accuracy
Excellent interpersonal skills; Effective communicator, exemplary presentations skills
Solid proficiency in Microsoft Office applications
Strong organizational skills

Please send your CVs to ----------