Customer Success Manager

BundyPlus is a small Australian-based company. We help SMEs capture their workforce time and attendance, saving them time and money.

We are looking for a full-time customer success manager to work closely with our sales, development and implementation team. Ideally, we require a person who can work 9AM-5PM AEDT.

MAIN DUTIES INCLUDE:
Managing churn and increasing customer retention
Improving customer experience
Driving account expansion with contextual offers and growing lifetime value
Collecting customer feedback and closing feedback loops
Building relationships by providing consistent value and fostering customer loyalty
Mapping customer success journeys to spot and remove friction
Liaising with the sales/dev team to understand customer needs
Liaising with the marketing team for better user insights

ONLY APPLY IF YOU HAVE:
Proven work experience as a customer success manager
Excellent English speaking
Great communication skills & lister
Good internet connection

HOW TO APPLY
If this job sounds like it could be the perfect fit for you, please follow these steps:

Tell us why you are a good fit for this position and why you would like to work with us, starting with "I'm ready to clock on".

Please reply through online jobs; only replies with a cover letter and resume will be considered. Please include any experience you have worked on that makes you stand out from others. Remember, first impression count, so feel free to impress with your writing skills.

NEXT STEPS
1. Applications will be reviewed
2. We will do a shortlist from there
3. We will interview the shortlist via Zoom
4. If a clear candidate stands out, we will hire immediately

Cheers,
Steve
BundyPlus Co-founder