Shopify e-mail customer service support rep

For our e-commerce, dropshipping stores, and Brands I'm looking for a dedicated customer service support rep.

You must have experience working with other clients before, you are solution-oriented, highly organized, independent, and have outstanding English speaking and writing levels. This will be a full-time position within our Team, you must be available 6-8 hours per day - for 6 days a week. (this will be reduced to 4-5 days in a later stadium)

What we offer you:
- Base salary - with eventually a paid full-time fixed salary
- Growth possibilities, more responsibilities, higher fixed salary
- Possibility to grow into a Customer Support Manager, managing other Agents
- Work in an Amazing team, with strong values, focusing on really satisfying customers with amazing products.

Your Responsibilities and to-dos will include;
- Answering e-mails from customers using templates
- Think with the team on improvements on how we can increase customer satisfaction
- Handling >facebook comments; directly reaching out to customers by e-mail
- Handling Klarna, Paypal disputes
- Dispute management in Click-up - communication with suppliers for resends, reshipments, etc.
- Refunding customers/keeping track of refunds

Requirements;
- Perfect English speaking and writing
- High-level communication skills
- At least 1 year experience with customer support for dropshipping companies or e-commerce business
- Experience with Helpscout, Helpwise or other CS tools
- Experience with Click-up (creating tickets etc)

You Must be a true A-player, a team player, and available full-time, if you think you are the right person for this job post, apply with the following information:

*NOTE: Applications without this information will not be taken into consideration

- Your core values
- Your availability
- Your experience regarding customer support (as detailed as possible)
- Your experience regarding customer support software (as detailed as possible)
- What is it you are looking for in a Company? (What values and culture)
- How do you think you can contribute to our customer's happiness besides answering e-mails?
- How do you think you can contribute to our customer service processes overall?
- Are you available Full-time for at least 6-12 months?
- Make this free test; Upgrade to see actual info and submit the outcome inside your application.


I'm looking forward to meeting you!

Kind regards,

Floris