Customer Care Team Member - Australian Company

JOB OVERVIEW

Opportunity for an ambitious, driven individual with a desire to learn and grow within a company.

About Us

BioPak is the leading Australian manufacturer and distributor for all environmentally-friendly hospitality solutions, ranging from cups & lids, trays, cutlery, and much more. We are firm believers in taking responsibility for sustainability through every stage of our products’ lifecycle, whilst delivering excellent, fast, professional service to our customers.

Our Work Environment

> Our Team has grown rapidly from our inception in 2008 and we are proud to have maintained a top-class working environment for our staff.
> Our Management Team is passionate, driven, and enthusiastic.
> Our goal is to bring on board motivated, driven individuals who have a desire to be a part of a forward-thinking business. We pride ourselves on improving systems by questioning the status quo and utilising technology.

The Role:

As a Customer Care Tea ---------- mber, you will be joining a small, dedicated team and will be the first point of contact for our customer freight and courier tracking/delivery issues.

Your day to day will include:

> Taking inbound phone/making outbound phone calls to our customers and courier providers
> Investigating freight issues with our various Courier and Freight providers (short deliveries; ETA’s for deliveries)
> Management of the Customer Care email inbox
> Data Entry Tasks (entering delivery information for various orders in our online platform; adding notes into records)
> Helping customers with queries
> Additional duties and responsibilities as you grow

Many of our Leadership Team started out in this Role!

About You:

> Fantastic Customer Service Skills
> Professional phone manner and clear spoken English Language Skills
> Ability to multitask and prioritise work with minimal supervision
> Ability to work under pressure
> Positive open-minded attitude to learning
> Proven ability to work autonomously and proactively
> Ability to work proactively under time constraints
> Can use/learn technology/software effectively and efficiently
> Previous experience working with Australians will be highly regarded
> Netsuite experience will be highly regarded

Skills Required:

> Office & Admin (Virtual Assistant)
> Admin Assistant
> Data Entry
> English Proficient in both written and verbal
> Customer Service & Admin Support
> Email Support
> Phone Support

Summary:

This posting is for a Casual role (Full-Time Working hours) with a performance review conducted every 6 ---------- erviews will be conducted via Skype and you may be required to fill out a written test. Only shortlisted candidates will be contacted. Please ensure you include the below when applying for this role:

> Please let us know the result of your internet speed using ---------- /
> Please tell us about yourself & your home office setup:
- Are you in a quiet neighborhood?
- Do you have children at home while you are working?
- Do you have a quiet room that can serve as your home office?
- Do you have an extra monitor?
- Do you have backup internet?
> Please include your resume when applying