Empathetic and Process Oriented Customer Service Agents Needed

Are you a hard-working person looking to be on a customer service team where everyone LOVES their job? Do you take pride in following customer service processes and using your empathy skills to help customers? Then this is the perfect position for you.

ABOUT THE POSITION
As a new hire in our Customer Service Department, you will become absolutely essential to our Customer Service team. You'll work closely with one of our co-founders and our Customer Service Manger to resolve customer issues, improve the customer purchasing experience, and spread joy to people via email and chat all over the world.

Taking on this position is not an easy task, so do not apply if you're not up for the challenge. So we can verify that you are actually interested in this position and have fully read the job post, make sure your subject title for your application includes the word “rabbit."

Logistical Requirements:

- Full-Time Availability (40 Hours/Week)
- Fluent, Perfect English
- Fast, Reliable Internet Connection

For your application to be considered, you must:

(1) Include a brief description and timeline of your experience in Customer Service and/or ecommerce.

(2) Answer the following 5 questions in a few sentences each:
A. What qualities do you particularly value in people who work with you?
B. What are you passionate about and why?
C. What about this position most appeals to you?
D. Imagine yourself in three years. What do you hope will be different about you then compared to now?
E. Are you a "work hard" or "work smart" kind of person? Why?

Creative applications are recommended! And cookie-cutter cover letters will NOT be accepted.

Thank you for taking your time to read this post and good luck!

ABOUT THE COMPANY: RAICOM LLC

If we're a good fit for each other, you'll be joining Raicom LLC - a hard-working, motivated ecommerce company looking to impact customers around the world with great products, excellent customer service, and outstanding company culture.

At Raicom, we put our employees first. We realize that trends, brands, and products are temporary, so we care most about our people. We are big on trust, do not require screen recording, and we never micromanage our tea ---------- mbers. We hold regular fun and extremely thought-provoking company meetings. We make work enjoyable. And we make work meaningful. Our mission is centered on breaking down the barriers of remote work and pushing the limits of what we think is possible. We redefine what it really means to work through an incredible company culture that values transparency, empathy, innovation, personal & professional growth, and relentless hard work.