Support Team Quality Assurance & Personal Assistant

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Let’s Roam - Support Team Quality Assurance & Personal Assistant

About Let’s Roam

This is a full time position at a top 50 Colorado startup as ranked by BuiltIn Colorado with generous benefits and competitive salary.


Let’s Roam is a startup that helps people explore the world and connect with others through scavenger hunts, BarHunts, restaurant experiences and more. Our activities help people connect with their environment through fun challenges and interactive games. We’ve helped friends explore the city, couples propose, and companies have a better work culture. Our company was founded almost three years ago and we are looking for very talented individuals to continue growing fast!


About You

You are motivated to build something incredible. You are creative, independent and have a love for learning. You're a self-starter, problem solver and natural leader. You communicate openly, share your ideas and don't shy away from feedback. You challenge both yourself and others around you. You are willing to do what it takes to grow Let’s Roam and are ready to inspire people to explore the world and help them connect with ---------- credible Culture

In our office you'll find a friendly atmosphere where everyone's opinions and ideas matter. Our team is passionate about growing Let’s Roam and goes above and beyond to make sure that happens. We want you to grow with us, so you’ll have the opportunity to explore your own ideas and projects. We often promote from within and if you take initiative you can forge your own career path here. You will be challenged to find ways to improve our company and yourself daily. Our company hires and fires based on our core values to create a productive and diverse workforce that can focus on building something incredible.


Great Benefits

Let’s Roam was created during a vacation with Mike and Charlie Harding (the founders), so we encourage our employees to explore the world and discover new ideas through employee benefits.



About This Position

Mission:
The Customer Service Rep will respond to customer requests and be the voice of our customers while improving our app and website experience.

Outcomes
Customer Service

Less than 24 hour email response time after 1 month
Ensure all phone calls are answered during business hours
Conduct customer survey calls routinely to look for ways to improve the experience
Respond to all social media posts
Respond to Stripe requests

Special Projects

Create a special project to streamline the customer service experience within 2 months
Have 2 major ideas to implement within 2 months
Ensure that we are constantly fixing our systems
Reduce manager workload by taking over specific tasks
Competencies
Customer Service

Experience working with customers
Friendly, Positive
Excellent writer
Excellent at talking on the phone
Good at improvising and knowing when to ask for help
Organized
Special Projects

Strong communicator
Ability to make and implement new ideas

Position Description

Customer Success (85% of time)

Email, phone, chat support
App technical support
Proactive Customer Service
Gather customer feedback/ideas
Follow-up ongoing issues affecting customer experience
Admin tasks (10% of time)
Assist with special projects
Share ideas to improve products
Reporting (5% of time)
Bug reports
Hunt validations




Ways to go above and beyond in this position:

Consistently wowing our customers

We promote from within

This position was last filled by an employee that took initiative and was promoted to our full time graphic designer. If you are eager to learn you will have the opportunity to be promoted to new positions.


Reports to: Janette, CS Team Lead



Apply To Join Our Team & Learn More
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