Associate Account Manager

Are you a dynamic, results-oriented individual passionate about driving success on Amazon? We are seeking a skilled and experienced Associate Account Manager to join our team. In this role, you can work with multiple brands and utilize your expertise to deliver exceptional service.


Job Description Summary: As an Associate Account Manager, you will play a crucial role in managing the portfolio of clients and ensuring their success on the Amazon platform. Your primary responsibility will be to assist account managers in servicing existing clients. You will work closely with the senior account manager to ensure client satisfaction and revenue growth. This entry-level position offers an excellent opportunity for career development and learning within the sales and account management domain.


Responsibilities:
- Assist in managing client portfolios on Amazon and ensure their success on the platform.
- Perform daily account audits to ensure the client accounts are in good health.
- Assist in monitoring sales, ensure timely restocking of managed ASINs, and provide 14-day restock notice to the client unless otherwise agreed.
- Troubleshoot issues relating to listing suppression, account compliance issues & violations, and destruction of stock in a timely and effective manner.
- Prevent automatic removal or destruction of client products by taking appropriate preventative measures.
- Ensure compliance with Amazon policies and prevent account deactivation.
- Maintain a high customer retention rate by building strong client relationships and delivering excellent customer service.
- Comply with scheduled work hours to ensure that you meet your targets and provide the necessary support to clients.
- Maintain a high level of grammar accuracy in your communications with clients to ensure effective and professional communication.



Agency Core Values:
- Lead by Example: We understand that there is no other way to lead than from the front. We cannot lead if we are not willing to do so. We cannot teach or expect anyone to follow our lead if we haven't done the work ourselves and set the standard on what to do and how to do it.
- Go the extra mile: Going the extra mile for customers, co-workers, and the company. We strive to always over-deliver and exceed people's expectations in everything we do.
- Accept responsibility: We always accept full responsibility for our actions and performance. When we identify an issue or are given a task, we own that issue or task and see it through to its completion. We don’t shift blame. Nothing we are aware of is ever someone else’s fault; we always take it fully upon ourselves to make it right.
- Take the initiative: We do not wait to be told to do something. When we see something that needs to be done... we do it. We always take the initiative to get tasks done without being asked. We are self-driven and look to continually push ourselves forward and do what needs to be done to succeed.
- Build Great Relationships: Our goal is to build positive, fun, and long-term relationships, both internally and externally, and we know that the success of the business is built upon this. Quality, positive relationships are what successful businesses and successful people thrive on.
- White belt mentality: We are always learning and striving to better the company and ourselves. We believe in taking the time to learn things on our own to better ourselves personally and improve our performance. We know that learning is essential to growing and that our personal growth and performance have a direct impact on the company’s growth and performance.
- Attention to Detail: Attention to detail is crucial as it reflects how we do everything in our lives. Personal excellence is a value that we all aspire to build within ourselves as individuals because it influences not only our company but also all aspects of our lives. And it starts with the small details.



Requirements:
- At least 1 year of experience in Amazon account management or a related field.
- Knowledge of Amazon's policies, guidelines, and best practices.
- Excellent communication and interpersonal skills.
- Strong organizational and time management skills.
- Ability to work independently and as part of a team.
- Strong attention to detail and accuracy.
- Ability to troubleshoot issues effectively and efficiently.
- Proficiency in using Amazon Seller Central and other Amazon tools.
- Experience using Hubstaff or similar time management tools is preferred.