Tech Support (Highly Competitive)

Tier I Support Technician

Greetings!

We are looking for a driven, and motivated Tier 1 Support Technician to contribute to the future of a fast-growing entrepreneurial company in Los Angeles, CA. When joining ETS, Inc. solutions team you will be expected to provide concierge-quality support to our clients for a variety of technical issues. You will be the first level of support on all inbound Help Desk calls.

WHAT YOU WILL DO:
- Coordinate with the Support Engineer and Network Administrator to resolve high level service tickets or supports items and issues.
- Provide clients with remote support on a daily basis as well, as onsite support on an as-needed basis.
- Install hardware and configuration of computers on an as-needed basis.
- Document and classify all work of any kind down for clients in Connectwise ticketing system.
- Review all ConnectWise/Lap Tech items and resolve any issues or alters that may arise on Workstations and Server categories.
- Collect basis network hardware and software information from servers, workstations, routers, switches, printers, scanners and WAP.
- Maintain relevance of all client Network Documentation folders.
- Create a preliminary Level 1 network recommendation to be presented to the SE and NA that includes but is not limited to: - Work stations and Servers that must be replaced or upgraded to ETS, Inc. or the clients minimum stands.
- Submit client Network Documentation folder for semi-annual review.
- Create client-specific Network Documentation folders using Network Documentation Outline.

WHAT WE ARE LOOKING FOR:
- Minimum 5 year of Help Desk Experience
- Minimum 5 year experience in a Microsoft 365
- Excellent Customer Service Skills
- Ability to multi-task
- Must have CompTIA A+ Certification
- Microsoft Azure
- Cisco
- HPe
- Must speak english fluently - your ability to communicate is HIGHLY important

Type in the word "TECHY" in subject email so we know that you have read the job description thoroughly!

We would love to hear more about you and your experience! We pay and treat our people like no other company, so be sure to tell us more about yourself through this link: ----------

Fun Fact: This is a Fun and loving company so when we meet: Smile, laugh, joke around, WE DON'T CARE! Just be yourself, be comfortable, and that should be enough.

We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local ---------- TE: We will only entertain and pick applicants that will apply through the link ---------- e you!