Customer Success Assistant - Experience Is A Must

Treatspace is looking for an experienced virtual Customer Success Assistant for our PracticeBeat ( ---------- ) product line to support our Customer Success team as they help customers achieve the most value out of our cloud-based software. The Customer Success Assistant will monitor overall customer health metrics, prepare quarterly customer reports, assign and manage follow up tasks, and keep the CRM and customer data up to date.

This is a full time, 40-hour week position with competitive pay. 3 month trial basis.

Responsibilities
Tactics
Pull and analyze customer performance data
Create customer-facing presentations showcasing performance data and improvement opportunities
Attend and take notes during customer quarterly business reviews
Prepare meeting summaries to be sent to customers
Assign and monitor follow up tasks from customer meetings
Manage multiple projects simultaneously while maintaining strict attention to detail

Required Education + Experience:
Proficient in English; Both in verbal and written communications
College or University student
4-5 years of experience as a Virtual Assistant
Experience with Google Analytics is preferred
Experience in a customer-facing role

Desired Skills and Experience:
Technical
Proven and professional communication skills
Familiarity with search engine optimization (SEO)
Familiarity with gathering and presenting data
Experience working with a US company is preferred
Knowledge about US healthcare system is preferred (not needed)

Functional
Possess an enthusiastic, energetic, self-motivated, and detail-oriented approach towards work
Multi-task and change from one task to another without loss of efficiency or composure
Maintain a positive work atmosphere by acting and communicating in a manner so that you get along with multiple teams
Lifelong learner, adaptable to and embracing of the ever-changing and evolving SEO best practices
Prior experience with both verbal and written customer communications
Willingness to contribute in other areas of the company, as needed


Is this for you?
We hope you'll strongly consider joining us. To apply, please submit your resume, cover letter, references, and any additional work you’ve done to ---------- and our customer success team will review your submission and contact you regarding the next steps!

About Treatspace
Treatspace is a SaaS-based healthcare platform that is disrupting and improving critical healthcare processes that no longer work in a rapidly changing regulatory and reimbursement landscape. Our innovations help practices solve patient access and acquisition challenges. Treatspace received the Global Action Challenge Award in Nashville, Tennessee in 2015, competing against hundreds of other healthcare companies nationally and is one of the Top 5 Startups named by the Pittsburgh Technology Council Tech 50 Awards. We have also raised several million dollars of venture capital funding.