Customer Support Representative

We're looking for someone who genuinely loves to help people. You like to talk, and problem-solving comes naturally to you. If this is you, then we want to talk to you!

What will you be doing:
• Manage incoming email and chat tickets, including social media inquiries.
• Anticipate that you will also be handling phone calls from customers.
• Identify and assess customers’ needs to achieve satisfaction
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure the resolution
• Keep records of customer interactions, process customer accounts, and file documents
• Follow communication procedures, guidelines, and policies
• Take the extra mile to engage customers

Requirements:
Required Skills & Experience
• At least two years of customer support experience
• Impeccable English written skills
• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of characters
• Ability to multi-task, prioritize, and manage time effectively
• Good listening skills and experience in note-taking
• Proficiency with GSuite

System Requirements
• At least 15mbps for the main internet and at least 10mbps for backup
• A desktop or laptop that has an i5 processor with at least 4 GB RAM and an i3 processor for backup
• Note: Back-ups should still be able to function when there is a power interruption
• A webcam
• Noise-canceling USB Headset
• Quiet, Dedicated Home Office
• Smartphone

The working hours for this role are from 8:00 PM to 6:00 AM PH time.

If this sounds like the perfect job for you, we’d love to hear from you!
Send us your Cover letter, updated CV, portfolio, and LinkedIn profile to: ----------