Technical Support Engineer

“Cars and Credit Master” is a people centered and fast-growing pre-owned car dealership group, offering a broad range of economy and luxury vehicles to customers who have difficulty obtaining financing due to less than ideal credit. Our goal is to be the #1 dealership and finance company with our customers. We know the best way to achieve this goal is by offering our customers fast and friendly service with best-in-class financing. Our customers are at the center of our mission, and we want to ally with people in their journey towards better credit and better lives. For us, every customer deserves the opportunity to have transportation, financing, and service that is exceptional.

We are equally dedicated to our employees! With great employees, we can achieve anything. Our most successful employees have a strong ownership mentality and are excited to be a part of progress, for themselves and the company! We work hard to support our employees’ growth, both inside and outside of the company because we are committed to their success.

Are you ready to join the team? Check out the opportunity and apply if you’re ready to make a meaningful impact in people’s lives! Our hiring team is focused on supportive communication, and we’ll guide your process the whole way. If you’re a good match, our hiring team will reach out for a chat, and they’ll pass your information along to the hiring manager, who will schedule an in-person ---------- the meantime, you’ll receive an invitation to complete a quick personality assessment that we all can use to drive your growth in the company! We’re excited to grow, and we hope you’re excited to grow with us!

Your Role:
Under direction of the Director of IT, the Technical Support Technician handles the daily support of the IT systems and its users. This position provides onboarding and offboarding application access; desktop support; IT asset inventory management, and is the main point of contact that will handle and resolve first level systems issues. The IT Support Technician coordinates and maintains the help desk for daily workstation and application related problems. They respond to inquiries and requests for assistance with the organization’s network and workstations, identify issues, and aid users in resolving problems. They provide first level technical or database problem resolution to customers/end users in a technical help desk function. They escalate complex technical/database problems to field staff and technical specialists as appropriate.

Primary Responsibilities:
-Provide onboarding setup and offboarding access removal of employees.
-Maintains infrastructure inventory
-Monitors help desk ticket queues and resolve level one technical support issues
-Keep knowledge base articles and procedures current
-Researches error messages and provide root-cause analysis
-Monitors database systems in accordance with a schedule of operations
-Identifies hardware and software malfunctions and takes appropriate corrective action as necessary to resolve operating problems
-Maintains scheduled reports of operations activities including trouble reports, logs, etc.
-Perform employee moves, additions and modifications in systems and track through change management procedures
-Troubleshoots processing problems and resubmits jobs as necessary and/or escalates the problem
-Ensures availability of hardware and associated equipment
-Provides quick response and maximum uptime for all users
-Assists in determining suitable software to meet user requirements
Troubleshoots software and hardware failures and identifies network problems when they relate to personal computers
All other duties as assigned


Desired Skills/Abilities:
Must be able to communicate clearly and effectively in English
Ability to discuss technology issues and express technical terms in plain English
Spanish a plus


Education and Experience:
A bachelor’s degree in computer science or related technology field is preferred
3-5 years of relevant experience in a helpdesk or customer service position involving technical knowledge of a organization’s products, systems, and services
A+ certification a plus
MCSE certification a plus
Experience working in and assisting others through company service desk software

Technology Requirements:
Reliable internet
Ability to conduct online meetings - Camera and headset
Computer

Schedule is presented in Central Standard Time:
Saturdays and Mondays are required, with 3 other weekdays, to be set with your manager. Work hours are from 8:00 AM to 5:00 PM (CST).