Korean Bilingual Medical Receptionist

MUST-HAVES:
1. Korean-speaking (deal-breaker)
2. Customer Service experience
3. Scheduling and answering phone calls experience (preferred)

SUMMARY OF TASKS:
100% Korean phone calls
1. Answer calls - about 20-30 calls per day
2. Mostly inbound calls
3. Outbound calls are for follow-ups and reminders
4. Scheduling
5. EMR Management - look up the patient, get the patient's demographics and schedule

EMR: WRS Health
Phone System: Cox

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